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About the Role:
- Provide top-tier technical support to customers, ensuring high satisfaction and resolution.
- Manage a high volume of cases, meeting key metrics like first contact resolution and timely case closure.
Skills and Experience:
- Bachelor's degree or equivalent, with experience in phone and email support.
- Strong written and verbal communication, plus experience with Salesforce and SaaS.
Work Environment:
- Remote role with flexibility to align with Asia Pacific time zones.
- Enjoy a culture of collaboration, ingenuity, and work/life balance.
Compensation and Benefits:
- Salary range $58,000 - $67,000 annually.
- Comprehensive benefits including medical, dental, vision, and insurance, with 100% employee premium coverage.
Medrio
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.