Patient Support Specialist

Responsibilities:

• Manage patient interactions across channels like email, phone, and live chat, ensuring quality and productivity.
• Support patients with onboarding, orders, billing, and troubleshooting across Ro's platform.
• Build proficiency in workflows and systems to resolve needs effectively.

Requirements:

• 1–2 years in a remote/hybrid customer-facing role, with strong empathy and communication skills.
• Ability to navigate multiple systems, with experience in Zendesk a plus.
• Strong critical-thinking and problem-solving skills in a fast-paced environment.

Compensation and Benefits:

• Hourly rate of $24/hour with full medical, dental, and vision insurance.
• Includes 401(k) with company match, flexible PTO, and parental leave.
• Additional perks like wellbeing stipend, pet insurance, and mental health resources.