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Accountabilities:
- Manage inbound calls and inquiries providing accurate and professional resolution to non-clinical member needs.
- Apply a one-call resolution approach and take ownership of member requests from initial contact through resolution.
- Collaborate with Market Operations and internal teams to troubleshoot complex issues and escalate when appropriate.
Requirements:
- At least 1 year of professional experience in a healthcare environment; behavioral healthcare experience preferred.
- Strong communication and customer service skills with ability to be empathetic and solution-oriented.
- Ability to work independently in a remote environment and navigate multiple digital platforms.
Benefits:
- Hourly compensation of $21-$23 per hour.
- Part-time temporary position expected to last approximately two months.
- Remote work arrangement within the United States; full-time employee benefits may include PTO, medical, dental, vision, and 401(k).
Unknown
This company provides support services for individuals navigating complex healthcare needs. It operates with a focus on empathy, professionalism, and high-quality service, though specific size and culture details are not provided.