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What You’ll Do:
- Answer inbound calls, emails, and chats with empathy and professionalism.
- Guide members to mental health resources and provide critical crisis support.
- Verify member eligibility and document interactions accurately within the CRM system.
Qualifications:
- 2–4+ years in customer/client service, preferably in a human services field.
- Bachelor’s degree preferred (or equivalent work experience).
- High emotional intelligence, excellent communication, and strong multi-tasking skills.
Additional Information:
- Compensation: $19.23 - $24.00 per hour.
- Benefits include health insurance, 401K matching, paid holidays, and PTO.
- Remote work environment with specific weekly schedule including evening and weekend shifts.
Care.com
Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.