Care.com

2 open remote positions

Care.com is a consumer tech company on a mission to help families find and manage high-quality care for loved ones. Available in more than 20 countries, we are the world's leading care platform with a culture that reflects our own experiences as caregivers.

Salary Distribution 2 of 2 jobs

Benefits Overview 2 of 2 jobs

401(k) (2) PTO (2) Disability Insurance (1) Disability insurance (1) Health Insurance (1) Health insurance (1) Life Insurance (1) Life insurance (1) Paid Holidays (1) Paid holidays (1)

Open Positions

Care Specialist - After Hours

$19–$24/hr
US

  • Provide empathetic, solutions-oriented support to families via phone, email, and chat during evenings and weekends.
  • Guide members to mental health resources (EAP) and critical resources for urgent shelter, food, or crisis situations.
  • Verify member eligibility, document interactions in the CRM, and meet daily/weekly KPIs including service level and satisfaction scores.

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VP, Backup Care Network & Fulfillment

$200,000–$220,000/yr
US

  • Own the strategy, performance, and P&L impact of the Backup Care network and fulfillment operation across children, adult/senior, and pet care.
  • Lead and scale the Enterprise Operations team responsible for caregiver sourcing, vetting, network adequacy, and day-to-day fulfillment.
  • Drive operational KPIs like fill rate, time-to-match, member satisfaction, and cost-per-fulfillment while partnering with Product, Engineering, and Sales.

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