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• Manage a large operations team supporting VA CCN Credentialing and Provider Data Loading.
• Define operational strategy and align priorities with business goals for efficient, cost-effective infrastructure.
• Collaborate across Provider teams and Humana Military to improve manual work, enhance data quality, and guide automation priorities.

Humana is a leading U.S. healthcare company offering insurance and healthcare services through its Humana Insurance and CenterWell brands. It is a large organization focused on improving health outcomes and supporting associates with competitive benefits.

• Own end-to-end sourcing strategy for service partners and optimize recruitment spend.
• Drive funnel metrics including application volume, conversion rates, and cost per activation.
• Ensure sustained fill rates and improve partner experience from onboarding to ongoing work.

Fetch is a fast-growing, venture-backed company transforming multifamily communities with package delivery, valet trash, market, and storage services. The company has substantial growth ahead and combines technology, logistics, and hospitality into one platform.

• Manage administrative and scheduling support for the CareMind Inpatient practice, including provider onboarding, training, and credentialing.
• Develop staffing models, create 90-day schedules, and coordinate with payroll for accurate provider pay.
• Track provider PTO, oversee FPPE/OPPE reviews, and ensure performance against outcome measures.

CareMind Health is a captive clinical services entity of Mindoula Health and a national provider of virtual psychiatry and behavioral health care. We are a patient-centered team focused on supporting mental health and delivering comprehensive solutions for hospitals and partners.

• Owning client onboarding, operational support, and service delivery for assigned clients from go-live through steady state.
• Managing delegated services including Eligibility, UM, PHM, Claims, Quality, CX, and Credentialing, ensuring compliance.
• Tracking SLA performance, preparing report-outs, and serving as escalation owner for client operational issues.

Guidehealth is a data-powered healthcare company using AI and predictive analytics to make great healthcare affordable and improve patient outcomes. It is a physician-led, fully remote organization that values empathy, collaboration, and continuous learning.

• Lead a production-focused pod of Operations Analysts and Credentialing Specialists, owning day-to-day credentialing operations.
• Drive team performance by monitoring speed, quality, and efficiency metrics, ensuring SLAs are consistently met.
• Coach, mentor, and train team members, conducting daily standups and weekly performance reviews.

CertifyOS builds the data infrastructure for modern healthcare, automating provider licensing, credentialing, and network monitoring. It is backed by leading investors and values authenticity, accountability, collaboration, results, and openness to feedback.

• Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
• Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
• Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.

Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.

• Lead end-to-end provider onboarding and offboarding, including license pathways, compact assessments, and payer enrollments.
• Oversee multi-state licensing, credentialing, and payer enrollment operations to prevent lapses and ensure compliance.
• Manage and coach the L&C team, drive process improvements, and accelerate onboarding timelines.

Synapticure is a specialty care and life sciences company focused on neurodegenerative diseases like Alzheimer's, Parkinson's, and ALS. Founded by patients and caregivers, it operates a remote-first, 50-state clinical network and research engine with a culture of empathy, curiosity, and action.

• Own the master roadmap for the Growth organization, tracking all active programs, sequencing rollouts, and ensuring shared resources are applied in the right order.
• Design and own the operating cadence for the Client Development team, including meeting rhythms, program reviews, and leadership updates.
• Lead a four-person Revenue Operations and Enablement team, driving conversion improvement, field enablement, and change management across the organization.

Mercer Advisors helps families simplify and amplify their financial lives by integrating financial planning, investment management, tax, estate, and insurance services under one team. They serve over 42,800 families across 110+ U.S. cities, are ranked the #1 RIA firm by Barron's, and foster a flexible, inclusive culture where more than half of employees and client-facing professionals are women.

• Lead end-to-end Tier 1 and Tier 2 contact center operations across Member, Broker, and Provider channels.
• Manage a geographically distributed leadership team and build an inclusive, high-accountability remote culture.
• Drive performance frameworks, workforce management, and technology strategy to scale service operations.

Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. Oscar fosters an inclusive, high-accountability remote culture and is an equal opportunity employer.

• Drive global operational strategy and scale mental health delivery across 200+ markets.
• Partner with product, legal, clinical, and go-to-market teams to unblock expansion and revenue growth.
• Embed operational rigor, standardization, and local market customization across international fulfillment.

Spring Health is a global mental health company using an AI-native platform to deliver personalized care across coaching, therapy, medication, and specialty care. It reaches over 170 million people through employers, health plans, and partners, with a data-driven culture focused on expanding access and quality of care.

• Own U.S. recruiting operations and manage full-cycle employee lifecycle processes.
• Administer remote-first onboarding, benefits, compliance, and employee relations.
• Support globally distributed employees and partner with senior HR leadership on culture and training.

Partner Company is a technology-driven organization in the healthcare and B2B software space. It operates with a remote-first culture, a small high-impact team, and a global workforce of around 100-500 employees.

• Manage administrative operations and team members across multiple senior living communities.
• Develop community budgets and business plans to drive census growth and profitability.
• Ensure highest quality resident care and regulatory compliance across all communities.

Monarch develops customized lifestyle options for senior living with a focus on health and wellness. The team is committed to building progressive communities and supporting future generations, though company size is not specified.

• Oversee daily operations across BPO vendor partners, monitoring queue performance, SLA adherence, and staffing levels.
• Own the Care technology stack, including Zendesk, Amazon Connect, and workforce management tooling.
• Drive quality, learning, and process documentation to deliver high-quality member care at scale.

evermore is a technology company that administers Smart Benefits, connecting people to products and services they need to live healthier lives. It is a Series B stage company backed by leading investors and operates as a remote-first, distributed workforce.

• Lead life insurance operations across payments, policy changes, licensing, commissions, and in-force administration.
• Champion digital transformation and scalable solutions that enable New Business growth and straight-through processing.
• Direct a global workforce of 150+ employees, driving operational excellence, risk management, and financial results.

John Hancock, a part of Manulife, is a leading international financial services provider helping people make decisions easier and live better. The company fosters an inclusive, flexible culture focused on well-being, diversity, and professional growth.

• Lead a high-performing remote service team to drive exceptional customer outcomes and retention.
• Coach and mentor 8-10 agents while using data to improve performance and operational efficiency.
• Serve as a P&C insurance expert to ensure service quality, compliance, and cross-sell opportunities.

Trellis is a tech company behind Savvy, a licensed insurance agency, rewriting the insurance experience with clean design and a customer-first mindset. We're a profitable, fast-growing Series A startup backed by General Catalyst, QED, NYCA, and Amex Ventures, with a remote-first team that moves quickly and builds with intention.

• Manage a pod of 8+ Provider Growth Associates, coaching them to convert interested providers into active network members through metrics-driven 1:1s and hands-on training.
• Lead organization-wide strategic projects like AI enablement and workflow redesigns, and build connection across a fully remote team.
• Hold a high-performance bar, proactively identifying opportunities for improvement and driving implementation across the department.

Grow Therapy makes mental health care more effective and accessible through a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Founded in 2020, we've hosted over 15 million sessions and are backed by $328M in funding from top investors like Sequoia Capital and TCV, with a culture that is ambitious, collaborative, and fully remote.

• Lead strategy, growth, and operational performance for Travel Leaders' Canadian affiliate network.
• Drive member recruitment, sales, partner relations, and marketing initiatives.
• Own full P&L responsibility and ensure data-driven operational excellence.

Travel Leaders Network is one of the largest sellers of luxury travel, cruises, and tours, representing a passionate community of travel professionals. It includes about 5,700 travel agency locations across the US and Canada.

• Run the leadership cadence: agendas, pre-reads, decision logs, and follow-through.
• Maintain metrics, OKRs, tools, risk register, and compliance calendar.
• Handle first-pass NDAs, contract repository, vendor onboarding, and strategic projects.

FutureFit AI is an AI-powered platform helping people get to better jobs faster by modernizing workforce development for individuals, employers, and government. It's a bootstrapped 30-50 person team across the US and Canada with a high-trust, high-impact culture.

• Lead operational strategy for emerging and non-programmatic channels, partnering with cross-functional teams to improve quality and go-to-market execution.
• Design scalable operating models and AI-powered solutions to automate workflows, reduce manual effort, and drive measurable efficiency gains.
• Establish knowledge-management frameworks, monitor KPIs, and mentor team members while influencing executive decisions.

A fast-moving, technology-driven organization that integrates AI and automation into daily operations. It fosters a collaborative, inclusive, and supportive culture, with a focus on remote work, personal development, and AI-enabled ways of working.

• Manage day-to-day operations and provide strategic direction for the Operations Team.
• Oversee personnel actions including hiring, training, performance management, and compensation recommendations.
• Collaborate with cross-functional teams and vendors to improve processes and resolve escalated issues.

HealthEquity empowers healthcare consumers by providing health savings accounts and financial solutions. The company values diversity, inclusion, and authenticity, fostering a culture where every person is valued.