Serve as an agency expert on P&C, ensuring decisions are of high quality.
Review reports on agent performance and sales results to evaluate your team and inform operational changes.
Coach and mentor agents to achieve quotas while fostering a culture of accountability and results.
Savvy, a Gen Digital Company, is reimagining how insurance is bought and sold with a platform built on innovation, data, and automation. Our team is goal-driven and focuses on performance, coaching, and operational excellence.
Lead and develop a team of 12–14 licensed Customer Service Agents to achieve performance goals.
Drive customer service performance by monitoring metrics, identifying trends, and implementing improvement plans.
Resolve complex customer escalations while modeling exceptional service and professionalism.
Kin makes homeowners insurance simpler and more affordable using data and technology. Founded in 2016, it is a remote-first employer with over 35 states and has earned recognition as a Great Places to Work Certified company.
Deliver exceptional service to policyholders via phone, email, and SMS.
Retain and grow customers by managing renewals and presenting competitive solutions.
Drive revenue through consultative selling and quoting additional coverage.
Trellis builds technology for Savvy, a licensed insurance agency, making insurance shopping effortless and customer-first. We're a profitable, fast-growing Series A startup, remote-first, with a culture of experimentation and ownership.
Lead, coach, and develop a team of Member Service Representatives to deliver exceptional member experiences.
Manage daily operations, including real-time queue management and quality assurance through call audits and calibrations.
Track performance metrics and drive continuous improvement using data from Salesforce, Zendesk, and Talkdesk.
Twin Health empowers people to prevent and reverse chronic metabolic diseases like type 2 diabetes using AI Digital Twin technology. The company is scaling rapidly with over $100 million in funding and has been named one of Newsweek's Top Most Loved Workplaces.
Lead the day-to-day Support function and own response times, quality, and ticket resolution.
Make sure customers get fast, helpful answers with exceptional service and resolve issues quickly.
Track team performance, create processes, and partner with other teams to improve workflows.
Property Leads delivers high-quality, motivated seller leads to real estate investors and is expanding into home services. We're a large, data-driven company that participated in 50% of off-market home sales in the last 12 months, and we care about results.
Respond to inbound calls from existing customers to process service requests such as adding or removing vehicles and drivers.
Help customers with questions about insurance policies, coverages, and benefits, and make changes to existing policies.
Retain Jerry policyholders by actively finding solutions for customers at risk of cancellation.
Jerry.ai built the first app to manage all car ownership needs, from insurance shopping to repairs, and has grown to over 5 million customers since 2019. They are a remote-first team of 240+ employees, backed by Y Combinator, and have been profitable since 2024.
Provide day-to-day HR support to an assigned client group, including employee inquiries, transactions, case management, data updates, and documentation.
Coach, mentor, and guide HR Service Centre Coordinators while helping prioritize work and maintain consistent service delivery.
Serve as first point of escalation for complex inquiries, complete quality checks, and collaborate with HR, Payroll, IT, and business stakeholders.
Dexterra Group provides facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions across Canada and the US. With over 80 years of experience, the company is committed to exceptional service and has been certified as a Great Place to Work for 2025-2026.
Deliver standout customer experiences handling inbound calls for auto, home, motorcycle, and specialty insurance with high energy and genuine care.
Educate and advocate by uncovering savings or coverage gaps and translating complex policy details into clear choices.
Guide and bind tailored policy packages across 55+ carrier partners, finalizing coverage with ease.
Jerry built the first AI-powered app to manage car ownership, including insurance shopping, refinancing, safety, and repairs. Founded in 2019, they have grown to over 5 million customers and raised $240M+, achieving profitability in 2024 with a small, competitive team.
Provide exceptional client service through virtual channels, including Zoom and phone appointments.
Develop leadership skills by coaching team members and contributing to a positive remote environment.
Receive structured mentorship, professional training, and performance-based advancement opportunities.
This company provides client service and leadership development opportunities for remote professionals. The company size is not specified, but it offers structured mentorship and a supportive remote culture.
Lead a team of 12-16 Incident Coordinators through coaching, goal setting, and performance reviews.
Drive service quality by monitoring calls, completing QA scoring, and providing constructive feedback.
Resolve escalated customer matters and coordinate staffing to maintain smooth operations.
TransUnion is a global information and insights company that helps consumers and businesses transact with confidence through identity protection and data solutions. With over 12,000 associates across 30+ countries, it fosters a friendly, forward-thinking culture that values innovation and inclusion.
Guide engaged users through the insurance purchasing process, no cold-calling.
Simplify the process by helping customers compare 55+ insurance companies to find the best fit.
Close the deal by assisting customers in finalizing their new policy, while providing unreasonable hospitality.
Jerry is building the first AI-powered advisor to manage all your physical assets, starting with car insurance and expanding to home, motorcycle, and RV. We are a profitable, remote-first company with 5M+ customers, backed by Y Combinator, and known for a competitive but kind culture.
Refine and manage the internal Deal Registration process for the region, ensuring maximum gross profit.
Provide backup support to the Sales Operations Manager and manage Regional Sales Coordinators.
Conduct 30/60/90 day and annual performance reviews, and mentor junior team members on professional growth.
GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. With over 1,300 employees, it is a rapidly growing, profitable, privately-held value added reseller serving more than 6,200 customers.
Provide customer service and consultative support to clients remotely via Zoom and phone.
Identify client needs, explain insurance options, and guide them through enrollment.
Participate in training, coaching, and leadership development activities to advance your career.
The company provides customer success and insurance benefits solutions to clients. It operates remotely with a performance-driven culture focused on leadership development and team growth.
Taking great care of our customers by catching issues they didn't know to ask about.
Answering inbound calls from customers shopping for insurance and handling policy changes.
Problem solving to remove barriers between customers and the right coverage.
Jerry is building an AI-powered platform to help people manage their car and home ownership, from insurance to repairs. The company has over 5 million customers, is profitable, and fosters a culture of high-energy, team-oriented, and fully remote work with a focus on mutual support.
Lead and support a team of 10+ Admissions Coordinators managing high-volume inbound and outbound interactions.
Hire, onboard, train, coach, and conduct performance reviews while setting clear expectations and providing ongoing feedback.
Monitor KPIs such as admission rates, satisfaction, and time-to-admission, and partner with internal teams to drive improvements.
This company provides behavioral healthcare services, connecting clients and families with appropriate care through an admissions process. It fosters an inclusive workplace focused on connection, evidence-based decision-making, urgency, and continuous improvement.
Coach and support a team of overnight customer support agents, ensuring exceptional service and quick issue resolution.
Monitor calls, emails, and chats for quality assurance, providing frequent agent feedback to improve performance.
Identify root causes of recurring customer issues and collaborate with cross-functional teams to develop scalable solutions.
Mudflap is modernizing the $1 trillion trucking industry by helping over 100,000 underserved small businesses save on fuel, processing billions in annual payment volume. Backed by top-tier investors and included in the Forbes Fintech 50, the company is a profitable fintech startup with a team from Disney, Uber, Google, and more.
Assess client needs and teach insurance options through virtual consultations.
Manage administrative tasks including notes, appointments, and CRM hygiene.
Utilize a qualified-interest pipeline without cold calling and advance based on performance.
Global Elite Empire Consultants is a remote insurance consulting firm that provides personalized insurance solutions to clients. The company fosters a performance-driven culture with a focus on training and remote collaboration.
Lead a fully remote team of Account Executives, owning team performance against monthly targets for leads and loan applications.
Coach and develop AEs through 1:1s, pipeline reviews, and live feedback, holding them to production standards.
Manage pipeline accuracy, forecast submissions, and partner relationships, ensuring compliant framing of lender introductions.
Knock is redefining the home buying and selling experience with its innovative Bridge Loan™ product, empowering homebuyers to 'buy before they sell'. Founded in 2015, Knock has grown into a trusted partner for thousands of homebuyers and a network of 60,000+ loan officers and agents, backed by top investors and honored as one of Inc.'s Best Workplaces six times.
Lead a production-focused pod of Operations Analysts and Credentialing Specialists, owning day-to-day credentialing operations.
Drive team performance by monitoring speed, quality, and efficiency metrics, ensuring SLAs are consistently met.
Coach, mentor, and train team members, conducting daily standups and weekly performance reviews.
CertifyOS builds the data infrastructure for modern healthcare, automating provider licensing, credentialing, and network monitoring. It is backed by leading investors and values authenticity, accountability, collaboration, results, and openness to feedback.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.