Team Lead, HR Service Centre

Role Overview:

• This is a hands-on Team Lead role that combines individual HR service delivery with day-to-day team leadership.
• The successful candidate will support operations across Canada and the United States.

Key Responsibilities:

• Provide day-to-day HR support to an assigned client group including employee inquiries, transactions, case management, and documentation.
• Coach, mentor, and guide HR Service Centre Coordinators to prioritize work and maintain consistent service delivery.
• Serve as the first point of escalation for complex inquiries and collaborate with HR, Payroll, IT, and business stakeholders.

Qualifications:

• 3-5 years of HR experience in HR Operations, HR Shared Services, or similar environments.
• Experience providing coaching and support to a team, with strong customer service and communication skills.
• Knowledge of HR systems and case-management tools; bilingual English/French is a bonus.

What We Offer:

• Competitive compensation and benefits including 401k, medical, dental, vision, and paid time off.
• A fully remote work model with occasional trips to the office, and a supportive team environment.