Coordinator, Payroll Client Services
Benefits
Unlimited PTO
16w maternity
16w paternity
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Key Responsibilities:
- Resolve customer inquiries related to payroll processing and platform functionality.
- Provide support through email, chat, and phone while meeting service-level agreements.
- Investigate discrepancies, document resolutions, and escalate complex cases.
Requirements:
- Previous experience in customer support, payroll operations, or a related field.
- Strong attention to detail and ability to follow structured processes.
- Excellent communication and problem-solving skills.
What We Offer:
- Fully remote work with flexibility to work from anywhere.
- Competitive salary range of $19,650–$49,700 USD per year.
- 16 weeks paid parental leave and flexible paid time off.
Partner Company
The company provides payroll and HR services to businesses globally. It operates with a fully remote, globally distributed team and emphasizes flexibility, inclusivity, and employee wellbeing.