Source Job

• Resolve customer inquiries related to payroll processing through email, chat, and phone.
• Follow established workflows and documentation to ensure consistent case handling.
• Develop foundational expertise in payroll systems, processes, and regional compliance.

We provide payroll client services, helping customers navigate payroll processes and resolve issues. We operate as a fully remote international team with a focus on autonomy and continuous learning.

• Resolve customer inquiries related to payroll processing, discrepancies, and platform usage via multiple channels.
• Ensure timely responses and clear communication while adhering to service level agreements.
• Document issues, follow escalation paths, and develop foundational payroll expertise.

Remote is a global HR platform that helps businesses recruit, pay, and manage international teams. The company has a distributed workforce across 6 continents, fostering an asynchronous work culture with a focus on innovation and automation.

• Lead accurate and timely payroll operations with precision and accountability.
• Manage the payroll support workflow and optimize SOPs and internal resources.
• Drive training, knowledge sharing, and solve complex problems proactively.

• Manage end-to-end payroll support for multiple clients, ensuring accurate and timely delivery.
• Resolve complex payroll issues, conduct root cause analyses, and implement corrective actions.
• Configure Workday payroll elements and support year-end activities like W-2 adjustments.

Our partner is a payroll services company that delivers end-to-end payroll support to a portfolio of customers. The culture is values-driven, collaborative, and focused on innovation, with opportunities for professional growth.

• Manage a dedicated portfolio of client accounts and support their payroll processing needs from submission through completion.
• Engage with clients by phone and web to identify, troubleshoot, and resolve payroll-related challenges.
• Provide technical guidance on payroll processing procedures, workflows, and best practices.

This company provides payroll software and support services to clients. It offers a collaborative, growing remote work environment.

• Provide hands-on partner support, resolve tickets, and investigate complex payroll and tax issues.
• Lead and develop the Support team, set expectations, and drive performance and quality.
• Drive cross-functional resolution with Engineering, Product, and other teams to resolve partner escalations.

We're rebuilding payroll on modern infrastructure, powering businesses that run payroll. As a growing team, we value creative problem-solving and grit to simplify payroll for thousands of employers.

• Provide payroll settlement services through Workday, processing payroll accurately and efficiently.
• Manage multiple client needs with high accuracy, confidentiality, and service while meeting tight deadlines.
• Develop payroll expertise and Workday skills in a supportive, client-focused team environment.

Our partner is a technology-enabled payroll services company providing payroll settlement through Workday for diverse clients. They offer a collaborative culture focused on collective success, professional growth, and supportive teamwork in a fast-paced environment.

• Execute end-to-end payroll operations for US PEO, ensuring compliance and accuracy.
• Validate payroll data, reconcile exceptions, and support process improvements.
• Collaborate with internal teams and external partners on payroll execution and compliance.

Remote is a global HR platform that enables businesses to hire, pay, and manage international teams compliantly. With a fully remote workforce spanning six continents, the company values innovation, automation, and diversity, fostering a culture of ownership and flexibility.

• Act as a true subject matter expert, managing relationships with stakeholders and processing end-to-end payroll.
• Ensure data integrity, payroll journals, and compliance, focusing on KPIs and SLAs.
• Mentor and support payroll specialists, implementing process improvements and backing up regional managers.

Remote helps businesses of all sizes recruit, pay, and manage international teams compliantly. With a globally distributed workforce and a future-focused culture, we innovate with automation and AI, encouraging every team member to bring their talents and experiences.

• Manage payroll exceptions, adjustments, and reconciliations across multiple jurisdictions.
• Ensure accurate data entry and validation, and investigate complex payroll issues.
• Collaborate with internal teams and external providers to improve processes and ensure compliance.

The partner company is a globally oriented payroll and operations provider. It operates in a remote, collaborative environment with a focus on accuracy, compliance, and continuous improvement.

• Lead and mentor a payroll operations team while ensuring accurate, timely, and compliant payroll delivery across Australia and New Zealand.
• Own end-to-end payroll functions, manage third-party providers, and stay current with regional payroll legislation.
• Identify automation opportunities, establish KPIs, and promote an asynchronous, outcome-focused working model.

This company offers a job matching platform using AI to connect candidates with hiring employers. It is a globally distributed organization with a diverse workforce, emphasizing employee autonomy, ownership, and work-life balance.

• Manage accurate and timely payroll processing for assigned client entities across multiple platforms and jurisdictions.
• Reconcile payroll to GL, tax filings, and benefit deductions while ensuring compliance and data integrity.
• Support year-end reporting, retirement plan contributions, workers' comp audits, and payroll system implementations.

Third Plateau is an impact consultancy partnering with philanthropy, nonprofits, and communities to build the infrastructure of change. It is one of Fast Company's Best Workplaces for Innovators, fostering a collaborative and innovative culture.

• Assist with payroll processing, including data validation, report review, and reconciliation to ensure accuracy and compliance.
• Support tax administration, employee inquiries, and year-end payroll activities while maintaining audit-ready documentation.
• Collaborate with Payroll, HR, Finance, and external providers to improve payroll processes and employee experience.

Jobgether uses AI-powered matching to connect candidates with jobs. They partner with hiring companies and manage applications, focusing on objective and efficient recruitment.

• Serve as the country-level payroll subject matter expert, managing end-to-end payroll processing and ensuring compliance and accuracy.
• Collaborate with cross-functional teams including Payroll Implementation, Finance, and Engineering to improve processes and maintain service standards.
• Mentor payroll specialists, monitor KPIs, and drive continuous improvement in a fully remote, asynchronous environment.

The company provides global payroll services, supporting fully remote teams across continents. It fosters a culture of ownership, continuous improvement, and flexibility, with a strong focus on employee well-being.

• Guide customers through Payroll and Taxes products, serving as their advocate to influence product decisions and roadmap.
• Troubleshoot issues and provide clear, concise guidance on payroll processing and tax support.
• Collaborate across teams to ensure customer success and stay updated on latest product features.

Gusto handles payroll, health insurance, 401(k)s, and HR for small businesses. With teams in Denver, San Francisco, and New York, the company supports more than 500,000 small businesses nationwide and is building a workplace that reflects the people it serves.

• Respond to membership-related emails within a four-hour window, handling account, billing, and access issues with empathy.
• Monitor Slack channels and troubleshoot sensitive or challenging interactions with professionalism and de-escalation.
• Document interactions, identify recurring trends, and partner with internal teams to resolve complex member issues.

The company specializes in digital healthcare services, helping members access effective care. They operate with a small, mission-driven remote team focused on empathy and equitable healthcare access.

• Deliver accurate resolution of routine payroll tax notices by following documented procedures and knowledge-base guidance.
• Support routine monthly, quarterly, and annual tax compliance activities by reviewing records and verifying data.
• Collaborate with team members to support cross-functional tax processing workflows and meet operational deadlines.

TP is a leading global provider of digital business services partnering with prominent brands to optimize operations. With a global workforce of 500,000 across 300 languages, we prioritize a culture of inclusion and diversity.

• Interact with users via email and chat to resolve issues and optimize their experience.
• Brainstorm inventive solutions to tackle urgent customer problems and identify site issues.
• Become an expert on Privacy's service and communicate effectively with internal teams.

Privacy is a virtual card platform that gives consumers and small businesses control over online payments, protecting over 250,000 users with bank-level security. Our dedicated team of 35 sits within Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York City.

• Provide responsive and professional customer support via phone, email, and chat for patients and healthcare professionals.
• Resolve inquiries efficiently, follow established processes, and document interactions accurately.
• Manage service levels, exercise sound judgment, and adapt to evening and weekend shifts.

They are a pediatric healthcare company focused on improving access to convenient, high-quality care. They value reliability, optimism, adaptability, and continuous learning in a collaborative remote environment.

• Guide customers through payroll onboarding and setup, ensuring a seamless transition.
• Troubleshoot payroll issues through email, chat, and video calls for ongoing support.
• Identify customer pain points and create documentation to improve the support experience.

Arketa provides an all-in-one platform for fitness and wellness studios to manage bookings, payments, and growth. They have raised $15M in Series A funding and are growing quickly.