Guide customers through payroll onboarding and setup, ensuring a seamless transition.
Troubleshoot payroll issues through email, chat, and video calls for ongoing support.
Identify customer pain points and create documentation to improve the support experience.
Arketa provides an all-in-one platform for fitness and wellness studios to manage bookings, payments, and growth. They have raised $15M in Series A funding and are growing quickly.
Manage end-to-end payroll support for multiple clients, ensuring accurate and timely delivery.
Resolve complex payroll issues, conduct root cause analyses, and implement corrective actions.
Configure Workday payroll elements and support year-end activities like W-2 adjustments.
Our partner is a payroll services company that delivers end-to-end payroll support to a portfolio of customers. The culture is values-driven, collaborative, and focused on innovation, with opportunities for professional growth.
Own tax notice issues end-to-end across federal, state, and local agencies.
Communicate directly with partners about notices and tax accounts, translating complex agency interactions into clear updates.
Act as the direct point of contact with agencies, using portals, email, or phone to drive resolution.
Check is an embedded payroll platform that simplifies how businesses pay employees and manage taxes. It has a distributed team across the US that values ownership, collaboration, and creative problem-solving.
Triage and resolve complex partner escalations across payroll, tax, compliance, and money movement.
Monitor partner Slack channels and deliver high-touch service to a concentrated portfolio of large partners.
Dig into escalation trends, uncover root causes, and recommend improvements across product and process.
Check is redefining payroll by inventing embedded payroll, making it easier for businesses to launch, grow, and thrive. As a team of passionate problem-solvers, we're scaling fast to simplify complexity across thousands of employers.
Lead the payroll operations team to ensure accurate, compliant, and timely payroll runs for all customers.
Define and refine payroll implementation processes to scale efficiency while maintaining compliance and customer satisfaction.
Partner with Product and Sales teams to influence product roadmap and sales strategy, directly impacting customer success.
Seso modernizes the back-office for farms, addressing agricultural labor challenges with a software-enabled HR platform automating H-2A visas and streamlining hiring, payroll, and insurance. With over $60M raised from top investors like Index and Founders Fund, they are a fast-growing startup recognized by Forbes and Andreessen Horowitz.
Coordinate and reconcile multi-state payroll taxes, ensuring accurate filings with federal, state, and municipal agencies.
Collaborate with corporate and field divisions to identify and resolve accounting and tax issues.
Perform audits to maintain data integrity and streamline payroll tax processes.
Republic Services is a leader in the environmental services industry, providing recycling, waste, and field services. With 42,000 team members and an 86% employee engagement score, they foster an inclusive culture focused on safety, service, and sustainability.
Oversee end-to-end client case management including tracking, prioritization, and documentation across multiple systems.
Support year-end tax form processing by validating, formatting, QA'ing, and delivering files for various tax forms.
Serve as primary client contact, leading status meetings and providing high-touch communication and client-facing summaries.
Experian is a global data and technology company operating across multiple markets including financial services, healthcare, automotive, agribusiness, and insurance. The company has a team of 25,200 people across 32 countries with a culture that invests in people and advanced technologies.
Process multi-state US payroll for 15+ jurisdictions, ensuring data integrity and SLA compliance.
Utilize ADP Workforce Now and Freshservice to manage tickets, audits, and garnishments.
Generate weekly/monthly reports and act as first point of contact for payroll inquiries.
Career Team is a socially conscious organization that closes the opportunity divide through government-funded workforce development programs. Founded in 1996, it has been named one of America's 500 fastest growing privately held companies by Inc. Magazine.
Coordinate and process payroll in multiple countries ensuring accuracy, confidentiality, and timeliness.
Partner with HR, Finance, Technology, and business leaders to build best-in-class payroll operations.
Identify opportunities to improve payroll processes through automation, technology, and standardized global practices.
Harbor is a private equity-backed global professional services company providing expert services across strategy, legal technology, operations, and intelligence. They have a globally integrated team of 900+ strategists, technologists, and specialists, fostering a culture of collaboration and continuous improvement.
Process full-cycle payroll for assigned entities on a bi-weekly basis.
Research and resolve payroll questions, explaining policies and providing outstanding customer service.
Drive improvements and assist with system implementations to enhance employee experience.
Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. Their mission is to design and deliver life-changing care, and they foster an inclusive culture that values diversity and equal rights.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Manage global payroll operations across multiple countries, ensuring accuracy and timeliness.
Ensure compliance with local tax, labor, and regulatory requirements in all jurisdictions.
Collaborate with HR, finance, and external partners to optimize payroll processes and resolve issues.
We are a digital experience platform that empowers brands to create and manage impactful content. Our culture is built on care, integrity, and diversity, with a high employee Net Promoter Score of 74 and top ratings for overall culture.
Own end-to-end payroll settlement execution and tax compliance for a fully remote, all-states workforce.
Serve as the subject-matter expert on payroll tax and settlement questions for Finance and external auditors.
Maintain documentation supporting quarterly and annual compliance and settlement audits.
Nightingale Education Group is a healthcare education company using a blended-distance learning platform to help transform rural health landscapes. With nearly 5,000 nursing graduates, the company focuses on professional development and work-life integration for its collaborators.
Responsible for end-to-end U.S. payroll processing and assist with international payroll activities.
Analyze payroll data to identify discrepancies, investigate root causes, and resolve issues accurately and within established timelines.
Support compliance with federal, state, and local payroll tax regulations and wage and hour requirements.
Business Wire provides global press release distribution and regulatory filing services. The company employs a remote-first workforce and emphasizes a culture of flexibility, collaboration, and continuous improvement.
Execute full-cycle multi-country payroll processing ensuring accuracy, timeliness, and compliance with applicable legislation.
Serve as the primary point of contact for employee payroll inquiries and resolve complex issues with professionalism.
Monitor payroll legislation changes and lead continuous improvement initiatives for payroll systems and processes.
Alimentiv is a global organization that provides payroll and human resources services across multiple countries. The company operates in a shared-services environment with a focus on compliance, accuracy, and employee trust.
Resolve customer email requests and provide support on agency commission questions.
Assist customers with technical issues and collaborate with Engineering to find long-term solutions.
Support new agency setup and manage offboarding and business relationship changes.
Pie Insurance empowers small businesses by making commercial insurance affordable and easy through technology. The company is a diverse team of builders and entrepreneurs guided by core values.
Help customers complete their taxes using Intuit TurboTax products.
Provide tax advice, full service return preparation, and tax calculations.
Utilize government websites and professional resources to deliver accurate answers.
Intuit is a financial software company known for products like TurboTax and QuickBooks. They are committed to building an inclusive and just employment ecosystem and prioritize candidates from diverse backgrounds.
Manage payroll processing for a portfolio of clients and ensure timely, accurate, and compliant payroll administration.
Advise clients on payroll tax compliance, wage and hour regulations, and best practices.
Identify opportunities to streamline payroll processes and improve efficiency.
Launchways is a rapidly growing human resources, employee benefits and business insurance solution provider located in Chicago. The team is driven by a strong growth-mindset and has been recognized by both Inc and Entrepreneur magazines in their fastest growing company lists.
Manage high-volume inbound client communications across phone, chat, email, and social media with a focus on first-call resolution.
Handle membership adjustments, policy enforcement, and real-time support for booking and studio inquiries.
Identify opportunities for improvement and deliver elevated client experiences in a fast-paced environment.
Solidcore is a national boutique fitness company offering 50-minute low-impact, high-intensity strength training classes. With over 100 studios across the country, they are committed to diversity, equity, and inclusion in a supportive and empowering culture.