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Key Responsibilities:
- Provide end-to-end payroll support for assigned clients, managing cases and maintaining service levels.
- Handle escalations, perform root cause analysis, and document resolutions.
- Lead customer calls and participate in transitions and cross-functional meetings.
Requirements:
- Associate's degree required; 3+ years of payroll and customer-facing experience.
- Strong understanding of payroll taxes, compliance, and multi-jurisdiction operations.
- Intermediate Workday payroll configuration and advanced Excel skills.
Benefits:
- Fully remote work within the United States.
- Professional development and exposure to diverse payroll environments.
- Values-driven culture with opportunities for career growth.
Partner Company
Our partner is a payroll services company that delivers end-to-end payroll support to a portfolio of customers. The culture is values-driven, collaborative, and focused on innovation, with opportunities for professional growth.