Client Support Analyst
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3w PTO
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Role Overview:
- As a Client Support Analyst, you will support one of Experian's highest-profile partners during time-sensitive year-end operations.
- This client-facing role combines relationship management, data oversight, project management, and technical system fluency.
What You'll Do:
- Manage end-to-end client cases, including tracking, prioritization, and status communication.
- Validate and deliver tax form files (W-2, 1099, T4, etc.) with a focus on accuracy and compliance.
- Act as the primary client contact, leading status meetings and presenting updates.
Qualifications:
- 5+ years in client services with advanced customer success metrics.
- Experience with payroll and tax forms in the US and Canada.
- Proficiency in Excel, Salesforce, and Smartsheet.
Experian
Experian is a global data and technology company operating across multiple markets including financial services, healthcare, automotive, agribusiness, and insurance. The company has a team of 25,200 people across 32 countries with a culture that invests in people and advanced technologies.