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Client Support & Service Delivery:
- Resolve client issues and triage tickets within 24 hours.
- Maintain client websites and document processes.
- Communicate proactively with clients.
Process Improvement & Collaboration:
- Identify and drive continuous process improvements.
- Mentor and coach team members.
- Support sales and marketing activities as needed.
Qualifications:
- Bachelor's degree and 3+ years benefits administration experience.
- Proficiency in Microsoft Excel and strong analytical skills.
- Solid technical background with benefits administration systems.
bswift
bswift is a leading benefits administration company that simplifies the complex world of employee benefits. We serve thousands of companies and millions of people nationwide, offering a fun, flexible, and creative environment.