Remote Customer service Jobs · Benefits Administration

• Set strategic vision for client service excellence across a complex benefits administration environment.
• Oversee performance management, team development, and cross-functional execution as a senior escalation point.
• Collaborate with clients, project management, and customer success teams to drive retention, growth, and high-quality service delivery.

Our partner provides technology-enabled benefits administration solutions. They focus on client service excellence and operate in a complex benefits administration environment.

• Guide clients through ICHRA/HRA onboarding and resolve issues via phone, email, text, and chat.
• Problem-solve setup issues with urgency and document best practices for ICHRA operations.
• Partner with Customer Success and Sales to ensure a seamless client experience from implementation to ongoing support.

Vitable is a health benefits platform designed for underinsured and uninsured workers, enabling employers to offer real, high-quality healthcare. It's a small, passionate team moving fast with a culture of collaboration, high standards, and a deep sense of urgency.

• Respond to member calls and emails, providing clear information about benefits, costs, and coverage options.
• Investigate and resolve benefit-related issues by researching plan details and identifying solutions.
• Maintain accurate documentation of interactions and case outcomes using internal systems.