Customer Operations Associate
Benefits
Unlimited PTO
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What You'll Do:
- Guide clients through onboarding — ensuring each group starts on time and understands how ICHRA/HRA benefits work for their employees.
- Answer questions and resolve issues across phone, email, text, and chat related to benefit administration, HRA compliance, and billing within SLA.
- Problem-solve with urgency when setup or configuration issues arise.
What We're Looking For:
- 2+ years of experience in customer service, operations, or benefits administration.
- Familiarity with ICHRA, HRA, or US health insurance marketplaces a strong plus.
- Proficiency with HubSpot, Zendesk, or similar tools.
How We Take Care Of You:
- 100% Silver Plan medical coverage — plus dental and vision.
- Unlimited PTO — and we actually mean it.
- Remote-first — work from wherever you do your best thinking.
Vitable
Vitable is a health benefits platform designed for underinsured and uninsured workers, enabling employers to offer real, high-quality healthcare. It's a small, passionate team moving fast with a culture of collaboration, high standards, and a deep sense of urgency.