Client Operations Specialist

About Healios:

• We are a digital healthcare company bringing exceptional care to anyone, anytime, anywhere.
• We are a leading provider of neurodevelopmental and mental health services, with a focus on innovation and inclusivity.

The Role:

• You will coordinate the operational aspects of the client journey across our Neurodevelopmental and Mental Health Services.
• You will act as a key link between clients, families, clinical teams, and other stakeholders, ensuring smooth transitions.
• You will provide compassionate support via phone, email, and digital channels, resolving queries and maintaining accurate records.

What You Need to Have:

• 2+ years in a client or customer-facing role, ideally in a contact centre or customer operations environment.
• Experience with CRM, ticketing, telephony, and booking systems.
• Strong administrative, organisational, and communication skills, with a proactive, solutions-focused approach.

What’s in It for You:

• 33 days holiday including bank holidays and Christmas closure, plus Birthday Leave and Life Leave.
• Enhanced family friendly policies, contributory pension, and a fully personalised flexible benefits package.
• Work from anywhere policy, company equipment, and free access to co-working spaces.