Source Job

• Provide high-touch operational support and specialized coordination across customer workflows.
• Manage complaint and escalations investigations and resolution end to end.
• Collaborate cross functionally with internal teams to resolve issues and advocate for clients.

Lyra Health provides evidence-based mental health care, serving over 20 million people globally. The company has published more than 35 peer-reviewed studies and delivered unmatched outcomes.

• Support members via phone, email, and chat with empathy and professionalism.
• Guide members to mental health resources and provide crisis support.
• Meet performance metrics including service level agreements and customer satisfaction scores.

Care.com is a consumer tech company on a mission to help families find great care for loved ones. Available in over 20 countries, it is the world's leading platform for family care, with a culture that values empathy and helping hands.

• Provide world-class client support by answering calls and help tickets from camp directors, staff, and parents with empathy and ownership.
• Develop deep knowledge of the Campminder platform through a comprehensive 3-week training and continuously learn about new features.
• Maintain accurate records and identify product or procedural improvements to enhance the client experience.

Campminder builds software for summer camps, helping them manage their operations and create meaningful experiences for kids. With a stable, profitable business and a values-led culture, it has been named one of Outside Magazine's Best Places to Work for 7 consecutive years.

• Conducting first phone calls with new members to assess fit for Brightline services.
• Scheduling appointments and ensuring member paperwork has been completed.
• Supporting providers with administrative tasks and answering admin-related questions.

Brightline is a therapy and psychiatry practice delivering expert pediatric, teen, and parental mental health care to families and kids up to age 18. Founded in 2019, Brightline has delivered care to tens of thousands of families with industry-leading results and is backed by investors including Google Ventures and KKR.

• Own day-to-day operational workflows and execution across the firm.
• Manage CRM systems, tasks, and follow-through to ensure accountability.
• Lead workflow management and facilitate team meetings with clear next steps.

Nardis Advisors is a growing, independent financial advisory firm based in New York. They focus on delivering financial advice and are seeking a proactive operations associate to drive execution and efficiency.

• Providing customers a seamless support experience.
• Submitting applications to the carrier and owning till approval.
• Helping customers navigate the healthcare system.

Vitable is a health benefits platform designed to make high-quality healthcare accessible to uninsured and underinsured Americans. They are a small, passionate team moving fast to solve a meaningful problem.

• Serve as the primary point of contact for client questions and service inquiries, ensuring prompt and professional responses.
• Coordinate with internal teams to track requests, resolve issues, and maintain accurate records in company systems.
• Assist with onboarding, documentation, and administrative processes while protecting confidential information.

ApTask is a workforce solutions company that provides talent acquisition, staffing, consulting, and permanent placement services. It offers a remote work environment and a collaborative, growth-oriented culture.

• Leads and optimizes the client onboarding and operational experience from referral through active service delivery, overseeing intake, authorizations, and service activation.
• Manages, coaches, and develops a team of Client Services professionals, driving performance standards, accountability, and continuous improvement.
• Acts as a data-driven, technology-forward operational partner, leveraging AI-enabled automation and analytics to streamline the client service lifecycle.

Kyo is a leading provider of Applied Behavior Analysis (ABA) therapy, dedicated to empowering children with autism and their families to achieve meaningful outcomes. Since 2005, we have partnered with thousands of families across 11 states, delivering child-centric ABA therapy in a collaborative, team-based environment.

• Serve as a key point of contact for members seeking support with healthcare and wellness programs via phone, email, and live chat.
• Help participants understand their eligibility, benefits, and available resources while resolving inquiries and escalations.
• Support outbound outreach campaigns and accurately document member interactions across multiple systems.

This company connects individuals with healthcare and wellness programs and provides member support services. The team is collaborative and performance-oriented, with a focus on professional development and growth opportunities.

• Conduct initial holistic assessments and develop personalized support and communication plans for participants.
• Provide face-to-face, telephone, and chat-based interventions to support mental health and empower individuals.
• Offer expert advice and guidance on managing mental health conditions and developing coping strategies.

Ingeus is a leading human services provider dedicated to helping people, businesses, and communities thrive through employment, skills, and health & wellbeing services. As a trusted partner to government and industry, they deliver services that create positive social impact and transform lives.

• Serve as the primary relationship owner for SMB employer customers, managing renewals and identifying expansion opportunities.
• Support customers' utilization goals through data-led business reviews and proactive account health monitoring.
• Leverage AI and modern tools to scale workflows, optimize execution, and collaborate cross-functionally with product, clinical, and data teams.

Lyra Health provides mental health care and coaching services to employers and their employees. They are a growing company with a collaborative culture focused on innovation and employee well-being.

• Own every customer interaction across email, WhatsApp, live chat, and social, ensuring each reflects Healf's high standard.
• Solve problems properly the first time, focusing on resolution rather than deflection.
• Surface customer feedback to shape product, operations, and experience.

Healf curates the world's best wellbeing brands across EAT, MOVE, MIND, SLEEP. They are Europe's fastest-growing company with a small, talent-dense team and an electric culture with day one founder intensity.

• Manage order release, billing setup, and documentation follow-up to support accurate and timely revenue realization.
• Review pending orders, resolve issues with cross-functional teams, and prioritize worklists to minimize billing delays.
• Provide responsive customer service and identify process improvements to enhance operational quality and efficiency.

The company provides healthcare operational support, focusing on order management and billing to ensure timely revenue realization. It fosters a remote-first culture with an emphasis on collaboration, diversity, and employee wellbeing.

• Lead day-to-day project management for partner implementations, tracking milestones, dependencies, and open items.
• Prepare polished partner-facing materials including project plans, presentations, and decision logs.
• Coordinate cross-functionally with clinical, operations, finance, legal, and provider operations teams.

Chamber Cardio is rebuilding the cardiology system by partnering with independent cardiologists to improve outcomes through technology and operational tools. As a growing startup, they value low ego, empathy, courage, ownership, and grit.

• Provide direct telephonic support to clients on behavioral, emotional health, family, and wellness issues.
• Conduct clinical intakes and refer clients to appropriate resources such as therapists or counselors.
• Maintain accurate documentation within the proprietary database and collaborate with internal teams for continuity of care.

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined technology with human expertise to serve more than 75,000 customers worldwide, touching over 160 million lives across 200 countries.

• Own the full customer lifecycle for SME clients, including onboarding, engagement, expansion, and renewal.
• Build rapport with decision-makers and drive adoption of best practices to maximize member utilization.
• Present data-driven business reviews to senior HR executives and collaborate cross-functionally to enhance the patient experience.

Spring Health is a global mental health company providing an AI-native platform for personalized care across coaching, therapy, and medication management. Reaching over 170 million people, it leverages technology to expand access and quality of mental healthcare.

• Investigate and resolve invoice-related queries with clear explanations and timely solutions.
• Own client inquiries from initial investigation through final resolution, coordinating with internal teams as needed.
• Analyze trends and identify process gaps to recommend data-driven improvements that strengthen customer success.

The company provides operational support for client inquiries and platform-related issues in a globally distributed environment. It is a small to medium-sized team focused on customer experience, continuous improvement, and collaboration across Finance, Product, and HR Operations.

• Act as primary support contact, managing Intercom Livechat and troubleshooting product issues.
• Provision accounts, manage permissions, and assign or refresh sales territories.
• Build and grow the help center, automation, and knowledge base to enable customer self-service.

We empower MedTech commercial teams with data, insights, and tools to deliver life-changing medical innovations. We're a remote-first startup building an intuitive revenue acceleration platform for medical device and diagnostic sales professionals.

• Conduct administrative intake and scripted clinical intake of calls, providing quality customer service to providers and staff.
• Collect and enter confidential information with high confidentiality, maintaining high-quality documentation standards.
• Meet key performance indicators like Average Talk Time and quality, while adhering to HIPAA and regulatory standards.

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With operations in 13 countries and more than 66,000 employees, WNS combines scale, expertise, and execution to create meaningful, measurable impact.

• Provide essential administrative support to a mental health practice, managing faxes, documentation, and lab-related tasks.
• Coordinate prior authorizations, external referrals, and administrative follow-ups.
• Answer phone calls professionally and maintain confidential medical information.

Assist World is a remote staffing company that connects businesses with virtual assistants. It focuses on providing flexible, no-tracker work environments and values employee autonomy.