Client Service Representative - Operations

Key Responsibilities:

• Conduct administrative and scripted clinical intake of calls for clinical review.
• Provide ongoing telephonic support to providers and office staff regarding the clinical review process.
• Maintain high-quality documentation standards and meet performance metrics like ATT and quality.

Qualifications:

• High School Diploma/GED required; minimum one year of healthcare customer service (call center) experience.
• Ability to work in a fast-paced, high-call-volume environment with strong verbal and written communication skills.
• Proficiency with MS Outlook and Windows, dual monitors, and multiple software applications.

Compensation and Benefits:

• Base salary of $33,280 annually, with potential for performance-based bonuses.
• Comprehensive benefits package including medical, dental, vision, PTO, and 401(k) with company match.
• Equal opportunity employer with a commitment to diversity and inclusion.