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Responsibilities:
- Handle inbound and outbound communications for up to 6 ambulatory practices, scheduling and rescheduling appointments.
- Resolve patient inquiries regarding medication reconciliation, refills, insurance verification, and authorization management.
- Document and relay patient information to practices using Epic and other communication tools.
Requirements:
- High school diploma/GED required.
- Excellent communication skills, empathy, and ability to explain healthcare issues.
- Strong computer skills and proficiency with Microsoft Office.
Benefits:
- Comprehensive benefits package including medical, dental, vision, and pharmacy.
- 403(b) savings match, flexible spending accounts, and paid time off.
- Career advancement opportunities and support for employee well-being.
Boston Medical Center
Boston Medical Center is a nationally-recognized academic medical center dedicated to providing exceptional and equitable care to all. As a top employer, we foster a strong sense of teamwork and support for our staff, with a focus on improving community health.