Remote Customer service Jobs · Epic

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  • Manage patient intake processes by scheduling, rescheduling, and canceling appointments.
  • Verify and update patient demographics, insurance eligibility, and collect payments.
  • Process referrals and authorizations while responding to patient inquiries with professional communication.

A comprehensive healthcare network serving the Puget Sound region with a full spectrum of health care services, from routine wellness to complex disease management. It includes 10 hospitals and nearly 300 care sites, fostering a culture of compassionate care and shared purpose.

  • Reviews complex hospital service accounts to ensure completeness prior to patient arrival.
  • Verifies patient insurance, confirms benefits, and determines authorization requirements.
  • Initiates pre-certification and creates patient liability estimates.

Piedmont Healthcare is a healthcare system providing comprehensive medical services across Georgia. It is a large organization focused on patient-centered care and community health.

  • Provides senior-level support for referral processing and new patient scheduling workflows, including training and quality reviews.
  • Coordinates personnel operations by assisting with new employee checklists, orientation, and non-disciplinary coaching.
  • Supports administrative functions and customer service, including coverage during high-volume periods and escalations.

OHSU is Oregon's only public academic health center, providing patient care, groundbreaking research, and training the next generation of health care professionals. As Portland's largest employer, we offer opportunities to learn and advance across a system of hospitals and clinics.

  • Coordinates financial clearance activities including pre-registration, insurance verification, and authorizations to ensure timely access to care.
  • Maintains knowledge of payer requirements and works collaboratively with patients, providers, and insurance representatives to resolve issues.
  • Adheres to quality and productivity standards to support revenue cycle performance and patient access.

Boston Medical Center is a leading academic medical center dedicated to providing exceptional and equitable care to all. As a large health system, it fosters a strong sense of teamwork and support, and has been recognized as a top employer and best place to work.

$27–$37/hr

  • Coordinate comprehensive services for the Pediatric Urology Practice, acting as a liaison between providers and patient families.
  • Schedule appointments, procedures, and diagnostics, and manage insurance verification and authorization tasks.
  • Ensure excellent customer service over the phone and in person, and meet strict work queue metrics.

OHSU is Oregon's only public academic health center, providing patient care, leading groundbreaking research, and training the next generation of healthcare professionals. As Portland's largest employer, it offers opportunities for growth in a system of hospitals and clinics across Oregon and Southwest Washington, and is committed to building an anti-racist, multicultural institution.