Remote Customer service Jobs • Epic

Responsible for providing customer service while handling all aspects of the scheduling of clinic appointments, referral management, visit preparation, patient eligibility, and financial clearance for the Connected Care Center clinical services. This position supports patient care coordination across multiple clinical specialties, responding to patient scheduling requests via phone, MyChart, or provider requests.

This position is the initial point of contact for patients. The incumbent is motivated to create the ideal patient and family experience while actively endorsing the OHSU brand. They support OHSU Ambulatory Clinic operations with overall new patient schedule coordination for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff.