Manage incoming phone calls and fax requests to schedule outpatient tests, ensuring a seamless patient experience.
Complete pre-registration of scheduled patients and verify all valid provider orders are accurately obtained.
Maintain scheduling system, check insurance eligibility, and demonstrate knowledge of medical insurances.
CommonSpirit Health operates over 700 care sites across the U.S., including clinics, hospitals, and virtual care services. With a large workforce, they are committed to building healthy communities and advocating for the poor and vulnerable.
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, and outpatient departments.
Collects clinical information, verifies insurance, and educates patients regarding protocols and procedures to ensure appropriate scheduling.
Serves as a resource for staff and referring offices, utilizing scheduling software to facilitate patient access and reduce errors.
Lehigh Valley Health Network is a nationally recognized health network providing advanced, compassionate healthcare to the community. With nearly 20,000 professionals, it is the region's largest employer and has been repeatedly recognized for excellence in patient safety and outcomes.
Gathers and records patient information, screens for orthotics and prosthetics charges, and ensures timely billing.
Provides excellent customer service by addressing complaints, using active listening, and maintaining professional communication.
Maintains a safe environment, follows infection control policies, and participates in quality improvement initiatives.
Oregon Health & Science University is a public academic health center that provides patient care, conducts groundbreaking research, and trains health care professionals. As Portland's largest employer, it fosters an anti-racist, multicultural environment and welcomes people of all backgrounds.
Conduct thorough research on attributed patients to understand their healthcare needs and barriers to enrollment.
Perform telephonic outreach to caregivers and healthcare professionals to enroll children and ensure a seamless onboarding experience.
Develop deep knowledge of SSI program and collaborate with Provider Engagement Specialists to support enrollment efforts.
Imagine Pediatrics is a tech-enabled pediatrician-led medical group reimagining care for children with special health care needs. It is a startup with a values-driven culture focused on compassion and innovation.
Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record.
Conduct face-to-face or telephonic interviews with patients to secure information for requested services.
Demonstrate customer-centric focus and achieve performance standards defined by Integrated Patient Scheduling Management.
NAH is a healthcare network serving Northern Arizona, providing a range of medical services. It is a large organization with thousands of employees, focused on patient-centered care and innovation.
Coordinate client intake, insurance authorization, and scheduling for healthcare clients
Manage staff schedules, client assignments, and communication with families and clinical teams
Maintain accurate records, track authorizations, and proactively resolve scheduling issues
Tele-Help-Ing provides professional remote staffing solutions to organizations that need skilled administrative and operational support. Team members work remotely while supporting established organizations as part of their remote staffing model.
Coordinate with providers, insurance companies, and hospital staff to secure pre-authorizations and address denials.
Review daily schedules, obtain authorizations via phone/fax/portals, and verify CPT/ICD-10 code alignment.
Communicate with patients about approvals, reschedules, or cancellations while maintaining HIPAA compliance.
Cardiac Study Center is a dedicated team at the forefront of cardiovascular medicine, empowering patients with the knowledge and treatment they need to lead heart-healthy lives. As a growing organization with deep roots in the Pacific Northwest, we foster continuous learning and collaboration among passionate professionals.
Supervise and develop Patient Connection Center staff handling imaging order accuracy, insurance verification, and authorizations.
Monitor performance, coach employees, and ensure high-quality patient access and scheduling processes.
Collaborate with leadership to meet revenue cycle goals and maintain compliance with healthcare reimbursement standards.
Piedmont Healthcare is a not-for-profit health system that provides comprehensive medical services across Georgia. With a focus on patient-centered care, the organization operates multiple hospitals and employs a large, dedicated workforce.
Answer inbound calls, schedule appointments, and provide excellent customer service in a centralized access center environment.
Verify and update patient demographics, insurance, and electronic health records while maintaining confidentiality.
Adhere to call quality and scheduling guidelines, achieving minimum call standards and 95%+ quality threshold.
This is a physician-led, patient-centric network simplifying healthcare with primary, multispecialty, and urgent care services. They serve millions of patients across traditional practices, homes, and virtually, fostering a compassionate and innovative community.
Coordinate clinical appointments, manage referrals, and proactively follow up with families to reduce gaps in care and no-show rates.
Provide evidence-based education to families on chronic condition management and explain medication regimens in accessible language.
Initiate and manage medication prior authorization requests, coordinate with pharmacies, and maintain accurate medication records.
Clarity Pediatrics is reimagining pediatric chronic care, starting with ADHD, by offering a tech-enabled virtual clinic for ADHD and anxiety, now expanding to obesity and overweight management. The company is a fast-growing startup led by a CEO with an MBA from Harvard Business School and a Chief Medical Officer trained at UCSF and Stanford, focused on clinical excellence.
Conducts outreach to members, prescribers, and infusion providers to facilitate site-of-care transitions and support informed healthcare decisions.
Manages case workloads, tracks referral progress, and coordinates with internal and external stakeholders to ensure timely service delivery.
Documents activities, identifies barriers, and contributes to process improvements to enhance program effectiveness and member outcomes.
Judi Health is a health technology company providing benefit administration solutions to employers, unions, health plans, and government entities. It replaces fragmented, outdated systems with a unified claims processing architecture to drive operational efficiency for millions of Americans.
Collects and verifies patient demographic and insurance information prior to scheduled appointments.
Ensures smooth registration process and accurate financial clearance to support timely access to services.
Maintains compliance with regulatory and confidentiality standards while performing other assigned duties.
Kettering Health is a healthcare system serving communities in Ohio, dedicated to patient-centered care. With multiple facilities and a large workforce, it emphasizes a culture of safety, compliance, and operational excellence.
Verify insurance eligibility, benefits, and network status, and create pre-service liability estimates.
Secure prior authorizations for outpatient imaging and office services, following up on delayed or denied requests.
Act as a liaison between payers and clinic schedulers, ensuring accurate documentation and issue resolution.
University of Utah Health enhances health and well-being through patient care, research, and education. With five hospitals and eleven clinics, it is nationally ranked and fosters a culture of collaboration, excellence, leadership, and respect.
Handle high volume of calls regarding insurance plans and dental treatment scheduling.
Make outbound follow-ups to patients with incomplete care and missed or cancelled appointments.
Navigate systems to educate patients on available plans and services while meeting KPI targets.
Western Dental & Orthodontics provides dental and orthodontic care to patients across the United States. As part of Sonrava Health, the company offers a collaborative, high-energy work environment with accessible leadership and a focus on patient satisfaction.
Perform scheduling, cancellations, and rescheduling of appointments and surgeries while entering orders and completing full pre-registration.
Document demographics, verify insurance, determine patient liability, and collect payments electronically for self-pay and out-of-network patients.
Obtain prior authorizations, monitor medical necessity compliance, and collaborate with OR and ancillary departments to ensure continuity of care.
Southcoast Health is a not-for-profit, charitable health system operating multiple hospitals, clinics, and facilities across Southeastern Massachusetts and Rhode Island. With a workforce of highly skilled caregivers, they have been voted 'Best Place to Work' for seven consecutive years, fostering an inclusive and ethical workplace culture.
Schedule and coordinate patient appointments using EHR systems, and manage scheduling logistics to reduce no-show rates.
Gather, organize, and maintain patient intake forms and medical histories, ensuring accuracy in the EHR.
Communicate with referring providers to obtain records and support care coordination.
Clarity Pediatrics is a virtual clinic reimagining pediatric chronic care, starting with ADHD. It is a growing startup with a tech-enabled clinical model and a committed leadership team.
Conduct up to 40 calls/day with older adults, coordinating patient communication and scheduling.
Manage radiology appointment coordination and patient records using Epic, Eon, and other systems.
Collaborate with multidisciplinary teams including pulmonology, oncology, and radiology in a fast-paced environment.
Henry Ford Health partners with millions on their health journey, offering a full continuum of services from primary to complex care. With 13 hospitals and hundreds of locations, it is a respected academic medical center fostering a collaborative, mission-driven culture.
Schedule, track, and manage appointments while completing required pre-appointment and follow-up communications.
Process and monitor referrals and coordinate authorized care with community healthcare providers.
Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.
International SOS Government Medical Services supports healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in over 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.
Obtain PCP referrals for patients enrolling in virtual cardiac rehab through high-volume follow-up via phone, fax, and portals.
Troubleshoot referral delays by navigating office barriers, verifying documentation, and escalating when needed.
Support insurance benefits verification and prior authorization checks as business needs arise.
We redesign heart health from the ground up to help everyone live fuller lives, focusing on older adult cardiovascular disease through telemedicine. Our mission-driven team of clinicians, engineers, and professionals is dedicated to enhancing patient lives.