Manage incoming phone calls and fax requests to schedule outpatient tests, ensuring a seamless patient experience.
Complete pre-registration of scheduled patients and verify all valid provider orders are accurately obtained.
Maintain scheduling system, check insurance eligibility, and demonstrate knowledge of medical insurances.
CommonSpirit Health operates over 700 care sites across the U.S., including clinics, hospitals, and virtual care services. With a large workforce, they are committed to building healthy communities and advocating for the poor and vulnerable.
Perform scheduling, cancellations, and rescheduling of appointments and surgeries while entering orders and completing full pre-registration.
Document demographics, verify insurance, determine patient liability, and collect payments electronically for self-pay and out-of-network patients.
Obtain prior authorizations, monitor medical necessity compliance, and collaborate with OR and ancillary departments to ensure continuity of care.
Southcoast Health is a not-for-profit, charitable health system operating multiple hospitals, clinics, and facilities across Southeastern Massachusetts and Rhode Island. With a workforce of highly skilled caregivers, they have been voted 'Best Place to Work' for seven consecutive years, fostering an inclusive and ethical workplace culture.
Serve as the welcoming voice and central administrative support, managing phone customer service, scheduling appointments, and handling patient information like demographics and insurance verification.
Process referrals, authorizations, pre-registrations, and other clerical tasks with attention to detail and system proficiency.
Utilize phone scripts and clinical decision trees to schedule appointments and route calls appropriately, ensuring first contact resolution.
Saint Joseph Medical Group is a full service network of primary care services with 88 locations across central and Eastern Kentucky, part of CommonSpirit Health, a non-profit Catholic health system. With approximately 175,000 team members and 25,000 physicians across 140 hospitals and 2,200 care centers in 24 states, they are recognized as a Best Place to Work in Kentucky for two years running (2023-2024).
Verify and collect patient demographic and insurance information through direct data entry into the electronic medical record.
Conduct face-to-face or telephonic interviews with patients to secure information for requested services.
Demonstrate customer-centric focus and achieve performance standards defined by Integrated Patient Scheduling Management.
NAH is a healthcare network serving Northern Arizona, providing a range of medical services. It is a large organization with thousands of employees, focused on patient-centered care and innovation.
Collects and verifies patient demographic and insurance information prior to scheduled appointments.
Ensures smooth registration process and accurate financial clearance to support timely access to services.
Maintains compliance with regulatory and confidentiality standards while performing other assigned duties.
Kettering Health is a healthcare system serving communities in Ohio, dedicated to patient-centered care. With multiple facilities and a large workforce, it emphasizes a culture of safety, compliance, and operational excellence.
Answer inbound calls, schedule appointments, and provide excellent customer service in a centralized access center environment.
Verify and update patient demographics, insurance, and electronic health records while maintaining confidentiality.
Adhere to call quality and scheduling guidelines, achieving minimum call standards and 95%+ quality threshold.
This is a physician-led, patient-centric network simplifying healthcare with primary, multispecialty, and urgent care services. They serve millions of patients across traditional practices, homes, and virtually, fostering a compassionate and innovative community.
Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.
Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
Accurately collect and document patient demographics, medical history, insurance, and appointment information.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. They operate in 28 states with 25+ partners and have a fun, collaborative, and supportive work environment.
Obtain and verify patient and insurance information, entering data into the registration system accurately.
Schedule patient appointments including return visits, referrals, and diagnostic procedures.
Greet patients professionally over the phone and respond effectively to their needs.
Munson Healthcare is a healthcare system in northern Michigan, operating eight award-winning community hospitals and serving over half a million residents. The company values excellence, teamness, positivity, creativity, and commitment to exceptional experiences, fostering a supportive culture with opportunities for growth and well-being.
Conduct administrative intake and scripted clinical intake of calls, providing quality customer service to providers and staff.
Collect and enter confidential information with high confidentiality, maintaining high-quality documentation standards.
Meet key performance indicators like Average Talk Time and quality, while adhering to HIPAA and regulatory standards.
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving over 700 clients across 10 industries. With operations in 13 countries and more than 66,000 employees, WNS combines scale, expertise, and execution to create meaningful, measurable impact.
Make high-volume outbound calls to schedule overdue dental appointments, maximizing provider productivity.
Accurately schedule appointments per provider availability and maintain balanced books.
Document all patient interactions and update records, following call scripts and protocols.
GAP Call Specialist is a dental services coordination company connecting patients with timely care through outbound scheduling. The company focuses on maximizing provider schedules and ensuring preventive dental treatment, operating with a team-oriented culture supporting remote work.
Schedule patient appointments for specified practice groups and multiple locations in a busy call center.
Perform new patient registration and update insurance information; respond to telephone inquiries.
Advocate for callers, instill loyalty, and provide efficient customer relationship management.
Henry Ford Health is a leading academic health system providing comprehensive care, including primary, specialty, virtual, and pharmacy services across Michigan and globally. With 12 hospitals and hundreds of locations, it employs thousands and fosters a culture of purpose, collaboration, and belonging.
Deliver exceptional customer service in a fast-paced call center environment, managing patient registration, scheduling, and provider communications.
Handle inbound and outbound calls and emails with empathy and solution-focused support while navigating multiple systems.
Accurately collect and document patient demographics, insurance, and appointment details, adapting to changing processes and technology.
Luna redefines physical therapy with award-winning technology and proven clinical models, connecting patients and providers through a tech-enabled platform. Operating in 28 states with 25+ partners, the company values care, impact, and continuous improvement.
Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, and outpatient departments.
Collects clinical information, verifies insurance, and educates patients regarding protocols and procedures to ensure appropriate scheduling.
Serves as a resource for staff and referring offices, utilizing scheduling software to facilitate patient access and reduce errors.
Lehigh Valley Health Network is a nationally recognized health network providing advanced, compassionate healthcare to the community. With nearly 20,000 professionals, it is the region's largest employer and has been repeatedly recognized for excellence in patient safety and outcomes.
Serve as a compassionate point of contact for patients and family caregivers, using social work skills to connect them with resources.
Support clinical operations including scheduling, intake, onboarding, and documentation follow-up.
Maintain accurate patient records and escalate clinical concerns as needed.
We are a healthcare company dedicated to providing personalized, clinically-supported, and virtual-first services for older adults and their family caregivers. We are a mission-driven startup focused on transforming caregiving, with a small but growing team.
Responds to patient inquiries regarding healthcare accounts receivables across a multi-facility integrated healthcare delivery system.
Independently manages complex call escalations from team members in a high-volume billing Call Center.
Assists with training and mentoring new and existing staff and provides support to level I team members.
Henry Ford Health is a leading academic health system providing a comprehensive continuum of care across Michigan and beyond. With 12 hospitals and hundreds of ambulatory locations, the organization empowers team members to grow their careers and make a meaningful difference.
Conduct up to 40 calls/day with older adults, coordinating patient communication and scheduling.
Manage radiology appointment coordination and patient records using Epic, Eon, and other systems.
Collaborate with multidisciplinary teams including pulmonology, oncology, and radiology in a fast-paced environment.
Henry Ford Health partners with millions on their health journey, offering a full continuum of services from primary to complex care. With 13 hospitals and hundreds of locations, it is a respected academic medical center fostering a collaborative, mission-driven culture.
Serve as the primary point of contact for customers via phone, resolving issues and guiding solutions.
Accurately document interactions and collaborate with departments to ensure positive experiences.
Exceed satisfaction goals with strong communication and problem-solving skills.
InteLogix is a trusted leader in providing innovative human capital solutions and exceptional services. With 19 global centers, they help 23 million people and their families simplify work and life, driven by teamwork and excellence.
Handle high volume of calls regarding insurance plans and dental treatment scheduling.
Make outbound follow-ups to patients with incomplete care and missed or cancelled appointments.
Navigate systems to educate patients on available plans and services while meeting KPI targets.
Western Dental & Orthodontics provides dental and orthodontic care to patients across the United States. As part of Sonrava Health, the company offers a collaborative, high-energy work environment with accessible leadership and a focus on patient satisfaction.
Collaborate with Nurse Coordinators to support patient relationships and drive revenue through direct sales.
Assess patient needs with a focus on customer support, logistics coordination, and problem-solving.
Manage business system tools like QlikView and Salesforce to schedule ongoing testing and maintain service-oriented relationships.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.