Similar Jobs
See allCare Specialist
Care.com
US
Emotional Intelligence
Communication
Multi-tasking
Customer Service Representative
Point C Health
US
Customer Service
Communication
Multitasking
Client Service Representative - Operations
WNS
US
Customer Service
Healthcare
Data Entry
Guidance Consultant (Clinical EAP Intake and Triage)
ComPsych
US
Clinical Assessment
Customer Service
Critical Thinking
Healthcare Customer Service Representative
Tp
Customer Service
Communication
Typing
Key Responsibilities:
- Deliver a respectful, compassionate experience for every caller, aiming for one-call resolution.
- Complete crisis screening assessments and coordinate with crisis teams when immediate intervention is needed.
- Manage and track referrals in Salesforce, including conducting outbound follow-up calls.
Qualifications:
- High school diploma or GED required; bachelor's degree in human services or related field preferred.
- Minimum of 2 years experience in healthcare, customer service, or contact center setting.
- Demonstrated excellence in customer service and strong communication skills.
Benefits:
- Medical, dental, and vision health coverage.
- 403b retirement plan with company match.
- Paid time off and ten paid holidays, plus other benefits.
Centerstone
Centerstone is a nonprofit behavioral health system providing mental health and substance use disorder treatments. With thousands of employees, it is a dynamic, well-established organization focused on delivering care that changes people's lives.