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PRIMARY RESPONSIBILITIES:
- Work with assigned Nurse Coordinator to maintain and support existing customers.
- Assess needs of patients with focus on customer support, coordination of logistics, and problem solving.
- Maintain and support a service-oriented relationship with patients.
QUALIFICATIONS:
- Minimum of 2 years of Call Center experience in inbound and outbound capacity.
- Minimum of 2 years of sales experience.
- Background in medical or biological sciences preferred.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Outgoing personality with excellent oral and presentation skills.
- Ability to think strategically as well as execute tactically.
- Strong quantitative and MS Excel skills.
WHAT WE OFFER:
- Competitive benefits including medical, dental, vision, life and disability plans.
- Pregnancy and baby bonding leave, 401k benefits, commuter benefits, and free genetic testing for employees and families.
- Generous employee referral program.
Natera
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.