New Patient Experience QC Specialist

Position Summary:

• The Patient Experience QC Analyst provides cross-functional program leadership to launch new processes and improve existing ones.
• They use project management tools to drive collaboration, conduct root cause analyses, and provide detailed reports to management.

Primary Responsibilities:

• Drive collaboration with cross-functional teams including programmers, engineers, and management.
• Track team progress and deliver detailed status reports including KPIs and performance data.
• Participate in CAPA reviews to identify training and process improvement opportunities.

Qualifications:

• Bachelor’s degree or equivalent required.
• 2+ years of call center QC experience.
• 5+ years of additional professional experience.

What We Offer:

• Competitive benefits including medical, dental, vision, life, and disability plans.
• Pregnancy and baby bonding leave, 401k benefits, and commuter benefits.
• Free testing for employees and their immediate families, plus fertility care benefits.