Customer Experience Quality & Enablement Manager
Salary range
$90,000–$110,000/yrBenefits
Unlimited PTO
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About Us:
- Benepass is a fintech platform that makes benefits easy by allowing companies to tailor benefits to their workforce.
- Backed by leading investors, they have raised $75M and are a remote-first, high-growth company.
Role Overview:
- As the Customer Experience Quality & Enablement Manager, you will build and scale QA, knowledge management, training, and enablement programs.
- You will define quality standards, scorecards, coaching frameworks, and leverage AI to improve support operations.
What You'll Do:
- Build and scale the QA program across email, live chat, and phone.
- Develop quality scorecards, audit processes, calibration, and reporting.
- Own the Help Center, macros, and voice/tone standards.
Requirements:
- 5+ years in Customer Support, Quality Assurance, or Enablement.
- Experience building QA programs and multi-channel support.
- Strong analytical, communication, and problem-solving skills.
Benepass
Benepass is a fintech platform that helps companies reimagine how they take care of their people by offering customizable benefits. Backed by top investors and having raised $75M, they are a high-growth company with a remote-first culture and a commitment to inclusion.