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On the job, you will:
- Drive quality consistency and operational integrity: Review customer interactions to assess compliance, risk, and quality standards.
- Deliver behavior-based quality insights: Provide actionable feedback on customer interactions to support coaching and improvement.
- Leverage AI-assisted tools to uncover patterns and translate insights into operational improvements.
You should have:
- 2–4+ years of experience in Quality Assurance or related Customer Experience role.
- Strong quality judgment and systems thinking to evaluate processes and identify root causes.
- Cross-functional communication skills to build trust and drive alignment.
Total rewards:
- Base salary, equity (stock options/RSU’s), and benefits.
- Salary ranges are competitive and updated regularly.
Mercury
Mercury is a fintech company that provides banking services through partner banks. They are an equal opportunity employer and value diversity and belonging.