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Problem Solving
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Customer Support Manager
Practice Better
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Customer Support
Leadership
Zendesk
Accountabilities:
- Own and continuously improve the customer experience quality framework across support interactions.
- Analyze customer feedback and operational data to identify recurring issues and improvement opportunities.
- Monitor and report on CX metrics such as CSAT, CES, NPS, and ticket trends.
Requirements:
- Minimum 2 years in Customer Experience Operations or Support Operations roles.
- Hands-on experience managing quality assurance programs like Maestro QA.
- Strong analytical skills and ability to identify root causes.
Benefits:
- Competitive salary range: €30,000 – €40,000 annually.
- Employee Stock Options program.
- Flexible work arrangements including remote, office, or hybrid options.
Partner Company
It is a fast-scaling digital marketplace serving millions of users worldwide. The work environment is highly collaborative, international, and performance-driven with a focus on continuous improvement.