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Key Responsibilities:
- Lead the design and optimization of support reporting dashboards and KPI frameworks.
- Oversee workforce management, including forecasting, capacity planning, and scheduling.
- Manage quality assurance programs and drive cross-functional operational improvements.
Requirements:
- Minimum 5 years in support operations or contact center leadership.
- Advanced proficiency in Excel, Google Sheets, SQL, and data analysis.
- Experience with workforce management, QA programs, and customer support platforms.
Benefits:
- Fully remote work with competitive base salary and generous PTO.
- Comprehensive medical, dental, vision, and 401(k) with 6% employer match.
- Paid parental leave, mental health support, and $60 monthly wellness reimbursement.
Jobgether
Jobgether is a job matching platform that uses AI to connect candidates with hiring companies. With a collaborative culture and a focus on efficient hiring, they offer benefits like fully remote work and 401(k) matching.