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Tekmetric
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Workforce Management
Forecasting
Scheduling
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Excel
Analytics
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Workforce Management Manager, Customer Support
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Analyst I, Workforce Management (Forecasting Analyst)
iCIMS
Global
Excel
SQL
Python
Director of Forecast and Scheduling
AnswersNow
US
Workforce Planning
Forecasting
Analytics
Accountabilities:
- Develop and maintain workforce forecasts using historical trends and growth projections.
- Create and manage schedules balancing operational efficiency and service levels.
- Monitor real-time adherence and make intraday adjustments.
Requirements:
- 4+ years of workforce management or contact center experience.
- Proven forecasting and scheduling skills.
- Advanced analytical abilities with Excel, Google Sheets, or SQL.
Benefits:
- Competitive salary and flexible remote work.
- Comprehensive healthcare and retirement savings.
- Generous PTO, paid parental leave, and wellness allowance.
Jobgether
Our partner is a fast-paced customer support operation that leverages data-driven insights and AI tools to optimize service levels. They operate in a remote-first environment with a collaborative, supportive team culture.