Own the multi‑year Member Care staffing strategy across channels and roles.
Oversee the management of BPO relationships and ensure BPO partners are trained.
Lead, coach, and develop a high‑performing team of individual contributors and people-managers.
Included Health is a healthcare company that delivers virtual care and navigation. They are on a mission to raise the standard of healthcare for everyone and break down barriers to provide high-quality care for every person in every community.
Provides strategic leadership over Workforce Management tools, process optimization, and business analytics operations, overseeing a cross-functional team.
Ensures WFM environments are properly configured and partners with vendors to provide product feedback and enhancement recommendations aligned with organizational needs.
Drives expansion of analytics capabilities and continuous improvement initiatives to enhance efficiency and effectiveness of WFM processes across the organization.
Liberty Mutual is a diversified global insurer providing a wide range of insurance products and services for personal and commercial customers. It is a large organization that values inclusion, offering comprehensive benefits and fostering a community-focused culture where employees are encouraged to grow and make a meaningful impact.
Own capacity planning and staffing strategy end-to-end, building sophisticated data-driven models and translating outputs into strategic recommendations.
Partner directly with the commercial team to model staffing and P&L implications for new deals and conduct workforce economic analyses.
Pull and analyze large datasets using SQL and Python/R independently, building reusable modeling frameworks and owning executive presentation materials.
Wheel provides a platform and strategies for innovative companies to deliver high-quality virtual care at scale through configurable programs, a consumer interface, and a clinician network. The company offers a Total Rewards Program and is committed to a diverse team based on merit, competence, and performance.