Lead workforce forecasting, capacity planning, and scheduling across a multichannel customer support organization.
Partner with Support leadership, Finance, and Recruiting to balance customer experience and operational efficiency.
Own workforce management tools and continuous improvement to ensure service-level commitments are met.
Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The team is in the low hundreds with top talent from companies like Shopify and DoorDash, and the culture is remote-first and global.
Investigate root causes of operational issues, analyzing data and conducting qualitative research to drive measurable improvements.
Deliver projects from planning through execution, coordinating cross-functional teams and external partners.
Synthesize insights into actionable recommendations, authoring business cases and stakeholder briefing materials.
Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and more. With a long history of creating magical moments through hot coral cards and award-winning customer service, they are a growing fintech company focused on solving problems and changing lives.
Manage workflows and deadlines across multiple client portfolios, coordinating follow-through on outstanding actions.
Prepare weekly operational reports highlighting delivery risks, capacity concerns, and actionable updates for leadership.
Support employee onboarding, performance reviews, and learning development initiatives to keep people operations on schedule.
Fiscal 12 is a strategic accounting and finance partner to US manufacturing businesses, helping them strengthen financial operations and decision-making. The company is a growing team of professionals working across client engagements in a collaborative, remote-first environment.
Own day-to-day non-technical operations for GuidePoint's Threat & Attack Simulation practice.
Produce recurring metrics and dashboards from Salesforce/Certinia to support leadership decisions.
Run onboarding, tooling, and practice cadence while driving process improvements.
GuidePoint Security is a cybersecurity firm providing expertise, solutions and services that help organizations minimize risk. The company has grown to over 1,300 employees and fosters a collaborative, enjoyable workplace driven by core values.
Track EHR Council actions and escalate risks, and facilitate meetings for VHA EHRM Tier 1 SME Teams to drive rapid decision-making.
Conduct project plan reviews with Oracle Health and provide status updates and process improvement recommendations to leadership.
Support strategic communications, change management, and develop training products for stakeholder engagement.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012, the company has over 300 employees nationwide and focuses on human-centered services and technology optimization.
Investigate escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause.
Analyze case and usage data to spot patterns, surfacing recurring problems and risks before they grow.
Partner with Operations, Development, and Product to recommend fixes through process changes, reports, or product enhancements.
Fleetworthy offers a complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. Trusted by 75% of the top fleets in North America, we support millions of vehicles and drivers and are recognized for innovation and leadership.
Collaborate with internal stakeholders and external partners to clarify requirements, communicate findings, and align on quality expectations.
Conduct quality reviews of annotated sensor and map data, identify recurring data quality issues, and propose solutions.
Write data annotation policies, create training manuals, and test internal tools to improve throughput and accuracy.
Waabi is a leader in Physical AI, developing autonomous trucks and robotaxis. The company is growing quickly with offices in multiple North American cities and fosters a diverse, innovative, and collaborative culture.
Monitor support volumes, backlog, SLAs, and CSAT to flag spikes early.
Analyze contact drivers and measure automation, self-service, and AI resolution rates.
Deliver weekly support performance packs and partner with teams to turn insights into operational changes.
Eneba is building an open, safe and sustainable marketplace for gamers, supporting close to 20 million active users. We are a fast-growing team proud of our accomplishments, focused on scaling and evolving with the gaming community.
Lead, coach, and develop a team of Staffing Liaisons to ensure caregivers are matched with client needs and service continuity across multiple states.
Develop and implement workforce planning, capacity management, and staffing optimization strategies to maximize caregiver utilization and reduce unfilled client hours.
Analyze workforce, recruiting, and service delivery data to identify trends, gaps, and improvement opportunities, and drive data-informed operational decisions.
The company is a multi-state healthcare and human services organization that matches caregivers with clients requiring care. It operates in a fast-paced, service-driven environment focused on operational efficiency, workforce optimization, and continuous improvement.
Lead the Member Services team, managing licensed agents and owning the member experience across phone, email, and chat.
Use tools, data, and automation to scale operations, including Zendesk workflows and AI-assisted tools.
Plan capacity across internal staff, contractors, and agency partners while managing quality and compliance.
When provides an enterprise platform for guided health insurance decisions at qualifying life events, combining intelligent decision-support with licensed agents. We have supported over one million employees and managed over 204,000 qualifying events, maintaining a lean, hands-on team focused on quality and scale.
Own and execute recurring administrative event workflows, including TRFs, courier scheduling, and PHI dispatch.
Act as the operational liaison between Events, Logistics, and external partners to ensure SLA compliance.
Provide on-the-ground support at high-volume events and troubleshoot logistical issues in real time.
GRAIL is a healthcare company focused on early cancer detection through innovative blood testing. They operate with a remote-first, collaborative culture, emphasizing operational excellence and teamwork.
Serve as the primary liaison between Data Operations and business-facing teams for file-related and data issues.
Conduct impact analyses to determine scope and severity, partnering with technical team members to validate findings.
Maintain a dashboard for tracking open issues and provide proactive status updates to stakeholders.
AffirmedRx improves health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. Our team is committed to making pharmacy benefits easy to understand and accessible, with a culture that values trust, accountability, and innovation.
North America
Unlimited PTO
18w maternity
12w paternity
Drive commercial analysis and performance reporting for clean energy and data center assets, leveraging Google Suite and AI tools to synthesize operational and financial data.
Manage contract compliance and obligation tracking across equipment supply, EPC, O&M, and interconnection agreements, ensuring rigorous documentation and early escalation of anomalies.
Support cross-functional execution and asset onboarding, coordinating commercial data across Development, Operations, Finance, and Procurement teams.
Intersect develops, constructs, and operates power and data center infrastructure projects in the U.S. The company, an independent subsidiary of Google, is on an aggressive growth trajectory and maintains a fully flexible workplace with a focus on social connections and shared experiences.
Own the commercial reporting and analytics, from pipeline to ARR, pricing models, and customer profitability.
Manage the CRM, sales insight, and marketing performance to drive revenue decisions.
Lead commercial governance, operating cadence, and executive projects for the leadership team.
Griffin is a fully regulated UK bank that powers accounts and payments for product-led fintechs and platforms. Their commercial team of 10 is built on a culture of high trust, autonomy, and remote-first flexibility.
Lead strategic operational builds across critical harm workflows from problem statement to implemented operating model.
Coordinate with cross-functional partners to resolve dependencies and keep critical work moving.
Drive high-priority escalations and cross-functional decisions to closure with clear ownership.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. It pushes the boundaries of AI capabilities while prioritizing safety and human needs, fostering a culture that values diverse perspectives and equal opportunity.
Execute and monitor pre-built orchestration agents within Optimizely Opal (Mark) per documented workflows.
Track agent runs, flag and escalate errors, and perform first-line troubleshooting on failures.
Maintain records of agent activity and support data hygiene and testing of new agents.
DIRECTV is a leading entertainment company delivering television and streaming services. With nearly three decades of industry leadership, it prioritizes its people, vendors, and customers.
Monitor and analyze financial performance of multifamily properties across markets, reviewing operating statements, budgets, and occupancy trends.
Partner with property managers to address operational challenges and develop action plans to maximize asset performance.
Prepare reports and present updates to leadership, using technology and AI tools to streamline workflows.
Scale Army Careers is a recruiting firm hiring for a fast-paced real estate investment company that helps accredited investors build wealth through multifamily real estate. The client is a faith-based organization that values integrity, compassion, service, innovation, and continuous improvement.
Develop and maintain KPIs, SLAs, and SLOs while analyzing service data for trends and risks.
Coordinate Daily System Status reporting and provide actionable insights for stakeholders.
Support ServiceNow configuration and enhance performance measurement and analytics capabilities.
DecisionPoint Corporation is a professional services firm providing innovative solutions to government and commercial clients. With a focus on performance and service management, the company values its employees and fosters a collaborative culture.
Own federal reporting requirements and translate specifications like WIOA PIRL into clear business rules.
Define reporting logic, output formats, and validation checks so exports pass federal validation.
Resolve compliance issues, support customers during reporting cycles, and track regulatory change.
Career Team is a private workforce development organization that combines technology with high-touch services to help job seekers across the country. Founded in 1996, it is an Inc. 500 recognized company known for innovation and community enrichment.