Design and deliver complex programmes across multiple teams and external partners.
Translate strategic objectives into actionable roadmaps and lead cross-functional coordination.
Drive programme delivery from kickoff to BAU handover, ensuring governance and risk management.
Monzo is a digital bank offering personal and business accounts, savings, investments, and pensions. With a mission to make money work for everyone, they have a large team and a culture of innovation and inclusion.
Act as a vital bridge between Monzo and external partners to ensure they feel like a true extension of the team.
Manage day-to-day service delivery, quality, customer satisfaction, and risk management with site leaders in South Africa.
Translate strategic business goals into actionable steps for partner management, and oversee change execution and domain forecasting.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pension services. With a focus on customer-centric innovation, they have grown significantly in the UK and maintain an award-winning customer service team.
Partner with external teams to ensure partner risk standards are consistently applied across global operations and controls.
Conduct risk assessments, maintain accurate records, and oversee control reviews to guarantee effectiveness.
Drive remediation of issues and incidents, challenging progress and ensuring closure evidence meets standards.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and credit cards with a focus on financial education and award-winning customer service. With a long history of innovation, the company operates across the UK and is expanding globally, supported by a diverse and inclusive team.
Investigate escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause.
Analyze case and usage data to spot patterns, surfacing recurring problems and risks before they grow.
Partner with Operations, Development, and Product to recommend fixes through process changes, reports, or product enhancements.
Fleetworthy offers a complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. Trusted by 75% of the top fleets in North America, we support millions of vehicles and drivers and are recognized for innovation and leadership.
Monitoring key risk indicators, including FOS referral and overturn rates, to spot emerging trends and opportunities for improvement.
Carrying out root cause analysis and deep dives into FOS referrals and outcomes to understand what's driving complaints and decisions.
Turning complex data into clear, actionable insights and recommendations that help teams address underlying issues.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. The company has grown significantly over the last decade in the UK and fosters an inclusive culture with a focus on diversity and equal opportunities.
Own day-to-day BPO partner performance, tracking results against goals and leading improvement initiatives.
Serve as the main point of contact between BPO partners and internal teams, keeping priorities and expectations aligned.
Use data to spot trends, find root causes, and turn insights into clear action plans.
Headway is building a new mental healthcare system by automating insurance and administrative work for providers. As a Series D company with $325M+ funding and over 90,000 providers, we're scaling a mission-driven team focused on accessible, affordable care.
Partner with the CEO and executive team to drive company-wide metrics, KPIs, and reporting frameworks.
Lead special projects from concept to execution across Product, Sales, Customer Success, and Professional Services.
Analyze operational and business data to identify opportunities and improve performance, efficiency, and scalability.
Zinier is a B2B PaaS company empowering deskless frontline workers through technology. It is a global, venture-backed team headquartered in Silicon Valley with a hybrid workforce and a hungry, humble, honest, and hustling culture.
Connect Product and Operations teams to align priorities.
Champion the Change team's impact through data and reporting.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products and services. They have a customer-focused culture and prioritize diversity and inclusion.
Lead complex VAIB workstreams, balancing customer needs, regulatory expectations, and operational goals.
Use data and customer insights to identify systemic barriers and drive evidence-based improvements.
Partner with Product, Engineering, and Operations to embed inclusive considerations into customer journeys.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products and services. They foster an inclusive culture with a diverse team and a focus on customer needs.
Own the operating cadence, connecting long-term strategy with functional execution.
Drive performance-versus-plan and OKR processes, ensuring clear metrics and ownership.
Build data-driven analyses and systems to inform resourcing and continuous improvement.
Recidiviz is a nonprofit organization that leverages data and technology to drive positive change in the criminal justice system, partnering with government agencies to improve outcomes. The organization is mission-driven and highly analytical, fostering a culture of cross-functional collaboration and rigorous performance management.
Support strategic initiatives with research, analysis, planning, and execution across high-impact projects.
Analyze data and performance metrics to identify trends and inform decision-making.
Drive project execution by creating plans, defining success metrics, and improving processes.
Turing is a San Francisco-based AI company that partners with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and benchmarks, while also building agentic AI systems for Fortune 500 enterprises. It is the largest and longest-running data provider in software engineering and operates with a client-first, startup-speed culture.
Lead risk control self-assessments to mitigate operational risks.
Analyze end-to-end processes and root causes to drive improvements.
Partner with cross-functional teams to design scalable control frameworks.
Forward Financing is a financial technology company unlocking capital that fuels small businesses across America. With team members across the U.S., Dominican Republic, and Canada, it is certified as a Great Place To Work.
Own your partner relationships as the main ongoing relationship owner.
Lead partner governance, planning monthly reviews and QBRs.
Manage contracts, commercial activity, and financial oversight.
Monzo is a digital bank on a mission to make money work for everyone. They have grown significantly and foster an inclusive culture with a diverse, global team.
Distill complex operational signals into high-impact narratives for stakeholders at all levels.
Analyze long-term business trends and the financial efficiency of SLA safeguarding.
Serve as authoritative voice during incidents, conducting forensic audits to eliminate hidden capacity drains.
Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, we are a remote-first team of over 1,000 people and have been profitable since 2022.
Manage workflows and deadlines across multiple client portfolios, coordinating follow-through on outstanding actions.
Prepare weekly operational reports highlighting delivery risks, capacity concerns, and actionable updates for leadership.
Support employee onboarding, performance reviews, and learning development initiatives to keep people operations on schedule.
Fiscal 12 is a strategic accounting and finance partner to US manufacturing businesses, helping them strengthen financial operations and decision-making. The company is a growing team of professionals working across client engagements in a collaborative, remote-first environment.
Lead strategic operational builds across critical harm workflows from problem statement to implemented operating model.
Coordinate with cross-functional partners to resolve dependencies and keep critical work moving.
Drive high-priority escalations and cross-functional decisions to closure with clear ownership.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. It pushes the boundaries of AI capabilities while prioritizing safety and human needs, fostering a culture that values diverse perspectives and equal opportunity.
Defines partner estate strategy and ensures alignment with Monzo's business goals.
Leads portfolio governance, prioritization, and resource allocation for maximum impact.
Drives cross-functional collaboration to optimize processes and deliver strategic outcomes.
Monzo is on a mission to make money work for everyone, offering banking, savings, and investments. We have grown from a prepaid card to a full-service bank, with a culture focused on problem-solving and customer-centric innovation.
Partner with operations and customer support teams to own complex analytics from framing questions to delivering recommendations.
Build trusted relationships and lead ad hoc analyses that surface non-obvious operational opportunities.
Create self-service analytics and mentor teammates while raising the bar for data-driven decisions.
Rocket Money empowers people to live their best financial lives by providing tools and services that save time and money. Its data analytics team is passionate about using data to drive business decisions and improve user experiences.
Analyze operational data to uncover trends, inefficiencies, and improvement opportunities.
Lead complex operational projects from scoping through implementation, ensuring accountability.
Build dashboards and translate analytical findings into actionable recommendations for stakeholders.
They provide technology-enabled legal services and operate as a growing, remote-first organization. The company values curiosity, ownership, adaptability, and collaboration in a fast-paced environment.
Lead cross-functional initiatives to improve the end-to-end experience of experts across onboarding, support, payments, and project matching.
Coordinate with Engineering, Operations, Product, and Talent Success teams to resolve issues, remove blockers, and keep projects on schedule.
Use AI tools and operational data to identify friction points, automate workflows, and drive continuous improvement in a fast-paced startup environment.
The company operates a digital platform that connects experts with project opportunities. It is a fast-paced startup environment emphasizing cross-functional collaboration and AI-powered operational efficiency.