Defines partner estate strategy and ensures alignment with Monzo's business goals.
Leads portfolio governance, prioritization, and resource allocation for maximum impact.
Drives cross-functional collaboration to optimize processes and deliver strategic outcomes.
Monzo is on a mission to make money work for everyone, offering banking, savings, and investments. We have grown from a prepaid card to a full-service bank, with a culture focused on problem-solving and customer-centric innovation.
Lead integrated marketing strategy across all channels, aligning with Monzo's business objectives.
Drive cohesive campaigns by collaborating with marketing centres of excellence, product, and growth teams.
Manage budgets, capacity, and performance reporting, using data to optimise campaign portfolios.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With a strong focus on customer experience and a culture of inclusivity, Monzo has grown significantly over the past decade in the UK.
Lead complex VAIB workstreams, balancing customer needs, regulatory expectations, and operational goals.
Use data and customer insights to identify systemic barriers and drive evidence-based improvements.
Partner with Product, Engineering, and Operations to embed inclusive considerations into customer journeys.
Monzo is a digital bank on a mission to make money work for everyone, offering a range of banking products and services. They foster an inclusive culture with a diverse team and a focus on customer needs.
Investigate root causes of operational issues, analyzing data and conducting qualitative research to drive measurable improvements.
Deliver projects from planning through execution, coordinating cross-functional teams and external partners.
Synthesize insights into actionable recommendations, authoring business cases and stakeholder briefing materials.
Monzo is on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and more. With a long history of creating magical moments through hot coral cards and award-winning customer service, they are a growing fintech company focused on solving problems and changing lives.
Lead a data team to drive marketing and product growth investments across global markets.
Advance measurement precision and experimentation to guide investment decisions.
Collaborate with senior leadership to set strategy and influence growth outcomes.
Monzo is a digital bank on a mission to make money work for everyone, offering innovative banking products and financial education. With a strong data-driven culture and a focus on customer delight, the company has grown significantly in the UK and is expanding globally.
Owning and delivering the integrated marketing strategy for your Collective, balancing long-term plans with new opportunities.
Bringing together cross-functional teams across Marketing, Product, and Growth to deliver clear, connected campaigns.
Managing budgets, tracking performance, and optimising campaigns to deliver real results for customers.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and more. We're a growing team with a mission-driven culture, known for award-winning customer service and a commitment to diversity and inclusion.
Own your partner relationships as the main ongoing relationship owner.
Lead partner governance, planning monthly reviews and QBRs.
Manage contracts, commercial activity, and financial oversight.
Monzo is a digital bank on a mission to make money work for everyone. They have grown significantly and foster an inclusive culture with a diverse, global team.
Lead and develop a high-performing team of Strategy Analysts dedicated to improving vulnerability, accessibility, inclusion, and bereavement outcomes.
Drive strategy and delivery by translating VAIB priorities into actionable projects and overseeing customer-centric treatment strategies.
Champion cross-functional collaboration with Operations, Product, Risk, Data, and Engineering to embed VAIB considerations into all products and services.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, and investments. With a strong focus on inclusivity and customer experience, Monzo fosters a diverse and flexible working culture.
Design and deliver complex programmes across multiple teams and external partners.
Translate strategic objectives into actionable roadmaps and lead cross-functional coordination.
Drive programme delivery from kickoff to BAU handover, ensuring governance and risk management.
Monzo is a digital bank offering personal and business accounts, savings, investments, and pensions. With a mission to make money work for everyone, they have a large team and a culture of innovation and inclusion.
Act as the key L&D partner for Specialist Services, connecting operations with learning strategies.
Diagnose capability gaps, design curriculums, and support effective training delivery.
Evaluate learning impact with data and continually refine solutions.
Monzo is a digital bank that offers current accounts, savings, and money management through its mobile app. It is a fast-growing, inclusive company with a focus on flexibility, learning, and helping people grow.
Act as a vital bridge between Monzo and external partners to ensure they feel like a true extension of the team.
Manage day-to-day service delivery, quality, customer satisfaction, and risk management with site leaders in South Africa.
Translate strategic business goals into actionable steps for partner management, and oversee change execution and domain forecasting.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, and pension services. With a focus on customer-centric innovation, they have grown significantly in the UK and maintain an award-winning customer service team.
Own ongoing field-service performance and SLA delivery, prioritizing maintenance work and driving issues to resolution.
Build, lead, and develop a high-performing UK field operations team installing and maintaining shelf cameras at scale.
Partner with executive leadership to set operational strategy, define metrics, and act as the senior escalation point for operational and customer issues.
Focal Systems is the industry leader in retail AI solutions, automating and optimizing brick and mortar retail using deep learning computer vision. Headquartered in San Francisco with operations in Canada, the UK, and a tech-hub in Poland, the company is deployed at scale with top retailers worldwide and seeks smart, creative, passionate people to build a great and enduring company.
Own end-to-end delivery of EU growth campaigns, from planning to optimisation and reporting.
Lead Direct Mail activity including audience selection, creative development and supplier coordination.
Support Paid Social and Paid Search execution, using data to test, learn and improve performance.
Monzo is a UK-based digital bank on a mission to make money work for everyone, offering personal and business banking, savings, investments, and more. The company is known for its award-winning customer service and inclusive culture, with a large and growing customer base.
Manage strategic partnerships for Monzo's VAIB team supporting vulnerable customers.
Use data and customer feedback to evaluate and improve partnership impact.
Translate specialist insight into product, service, and journey improvements.
Monzo is a UK digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. It is a fast-growing fintech known for award-winning customer service and a culture focused on diversity, inclusion, and accessibility.
Lead and inspire a team of Functional Assessors and Site Coordinators to meet volume, quality, and customer service targets.
Coach and mentor team members to foster professional growth and high performance.
Collaborate with stakeholders to resolve quality issues and enhance service delivery.
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills, and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.
Drive the planning and execution of operating model initiatives, managing workstreams, timelines, and dependencies.
Lead organizational change management to help teams adopt new processes, technologies, and AI-enabled workflows.
Coordinate cross-functional stakeholders, track adoption and progress, and ensure sustainable operational transitions.
onX builds outdoor navigation and mapping technology to help people explore the outdoors with confidence. It is a high-growth tech company of 400+ employees across the U.S., with a fast-paced, collaborative culture that values grit, adaptability, and innovation.
Lead a complex portfolio of Safer Futures services, translating strategy into safe, high-quality, and financially sustainable delivery.
Hold end-to-end accountability for performance, quality, risk, and financial sustainability, using data and service user voice to drive improvements.
Build strategic partnerships and drive digital transformation to scale evidence-led support for victims, young people, and communities.
Catch22 is a social justice charity that helps build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. With the heart of a charity and the mindset of a business, it delivers public services and champions equality, diversity, and inclusion.
Lead the Customer Launch team, managing complex launches and ensuring every new employer goes live within 30 days.
Oversee the launch pipeline, allocate resources, and act as escalation point for at-risk launches.
Partner cross-functionally with Sales, Marketing, Product, and Engineering to drive continuous improvement in launch processes.
My Money Matters builds an app that improves employees' finances automatically each pay day. The company is trusted by major organisations including the NHS and is growing fast.