Own the strategy, goals, and operating plan for all three Financial Products teams, aligning to company objectives and growth targets.
Drive customer onboarding, enablement, adoption, and spend growth across segments while improving operational efficiency and satisfaction.
Lead, coach, and develop managers and individual contributors, building a performance culture and scalable processes.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Serving nearly 100,000 customers from Fortune 500 enterprises to small businesses, the company provides an AI-driven platform that unifies safety, operations, and finance.
Manage customer launch and campaign programs, creating content and coordinating approvals across Marketing, Sales, and Customer Success.
Lead customer engagement, Voice of the Customer, and lifecycle communications to support retention and expansion.
Track program performance with dashboards and reports, partnering with Sales and Customer Success on customer advocacy.
Knox Systems operates the largest Federal DoW managed cloud, building and operating secure cloud and AI environments for U.S. government missions. The company is purpose-driven with a high-impact culture emphasizing speed, rigor, and trust.
Launch enterprise strategic employers through kick-off calls, product set-up, and implementation checklists to drive adoption in the first 60-90 days.
Build trusted relationships with senior stakeholders to translate business goals into clear success metrics and implementation plans.
Use data to refine implementation strategies and create SOPs that scale onboarding across the team.
Handshake powers 25 million job seekers and connects them with employers and educational institutions, including a growing AI data business. It has grown to a ~$1B run rate and works with top AI labs and Fortune 500 partners, fostering a fast-paced, collaborative culture.
Lead NPI & GTM readiness for operations, refining processes for strategic product launches.
Influence cross-functional teams to align plans and manage risks to ensure successful launches.
Define and manage KPIs for operations success and drive process improvements.
ServiceNow is the AI platform for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture where technology and talent are unstoppable together.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Lead, coach, and develop a team of four onboarding specialists, balancing portfolios and driving performance.
Own onboarding timelines and portfolio health, managing escalations and stepping in on complex implementations.
Build and refine the onboarding playbook, standardize handoffs, and partner cross-functionally to improve the customer journey.
12twenty is an enterprise talent acquisition platform connecting employers with students and alumni from top universities. It is a fast-growing, collaborative company focused on continuous improvement and supporting each other.
Lead and grow your branch as a successful business unit, driving growth through strong commissioner and private client relationships.
Ensure high-quality, person-centred complex care services, overseeing assessments, risk management, and compliance.
Inspire and develop your team, managing recruitment, performance, and HR processes to deliver excellence.
We transform the care industry by working smarter, using innovative tech and driving positive change. As the largest care company in the UK, we offer career opportunity, choice, and security, and are an equal opportunities employer.
Own a portfolio of high-value enterprise accounts as their primary point of contact and advocate.
Drive revenue retention and expansion through long-term success strategies and executive business reviews.
Manage escalations end-to-end, spot at-risk accounts early, and turn successful clients into references.
Traild is a high-growth SaaS company combining AI, automation, and payments infrastructure to power B2B finance. They have a world-class culture (eNPS 68) and are building the infrastructure behind modern finance.
Partner with initial customers to drive product value and build trusted advisor relationships with executive sponsors.
Evolve the customer onboarding strategy and collaborate cross-functionally to translate business needs into solutions.
Drive adoption, engagement, and growth by helping customers achieve transformational goals in partnership with Moveworks.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflow to help 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Set client service strategy and lead Engagement Management, Launch Management, and Learning Experience Design teams.
Partner with Sales on complex pre-sale solution design, ensuring proposed programs are credible, feasible, and deliverable.
Own the complete post-sale journey, including onboarding, escalation, risk review, and rebooking support for strategic accounts.
LifeLabs Learning provides science-backed training for managers and teams, teaching high-impact skills like coaching, feedback, prioritization, and inclusion. They are a diverse team of experts who build these skills into company culture and systems while having fun.
Defines partner estate strategy and ensures alignment with Monzo's business goals.
Leads portfolio governance, prioritization, and resource allocation for maximum impact.
Drives cross-functional collaboration to optimize processes and deliver strategic outcomes.
Monzo is on a mission to make money work for everyone, offering banking, savings, and investments. We have grown from a prepaid card to a full-service bank, with a culture focused on problem-solving and customer-centric innovation.
Lead integrated marketing strategy across all channels, aligning with Monzo's business objectives.
Drive cohesive campaigns by collaborating with marketing centres of excellence, product, and growth teams.
Manage budgets, capacity, and performance reporting, using data to optimise campaign portfolios.
Monzo is a digital bank on a mission to make money work for everyone, offering personal and business accounts, savings, investments, and pensions. With a strong focus on customer experience and a culture of inclusivity, Monzo has grown significantly over the past decade in the UK.
Drive business development of third-party partnerships for Black Diamond clients.
Coordinate with stakeholders to achieve sales goals through pipeline management and outreach.
Collaborate with product teams as the voice of the client to influence integration opportunities.
SS&C is a leading provider of AI-powered technology and services for financial services and healthcare organizations. Founded in 1986, it has over 23,000 clients worldwide and offices globally, fostering a culture of innovation and expertise.
Lead the new Intake pod owning every new client's first three months, from onboarding to campaign launch and handoff.
Take full ownership of client outcomes, team management, and campaign optimization to drive conversion.
Handle escalation calls with US clients, rebuild processes, and make fast decisions to ensure success.
Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews and a top-3 ranking by Clutch. We serve over 1,000 clients globally and maintain a remote-first culture focused on ownership and high performance.
Own strategic customer relationships after the sale, build onboarding playbooks and account health scoring, and lead a small customer success team.
Identify renewal risks at least 120 days in advance, partner with Sales on renewals and expansions, and run quarterly business reviews.
Manage escalations, coordinate cross-functional resolutions, and bring customer and vendor insights to Product and Engineering.
Our client is a SaaS company that powers branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. They are a high-growth vendor management startup with a small, collaborative team offering direct leadership access and room to grow.
Lead customers through their Ping Identity onboarding journey, ensuring successful deployment and value realization.
Plan, organize, and manage all phases of the deployment lifecycle to deliver on schedule and drive business outcomes.
Collaborate cross-functionally with sales, product, support, and customer stakeholders to exceed expectations and manage project risks.
Ping Identity provides an intelligent cloud identity platform that enables secure and seamless digital experiences for users worldwide. The company is headquartered in Denver, serves more than half of the Fortune 100, and fosters an inclusive culture that champions individuality and digital freedom.
Own end-to-end performance of the sales team, delivering acquisition and transaction targets through the field sales channel.
Design and maintain territory structure, set recruitment targets, and own cost per acquisition including commission and incentive structures.
Lead field sales performance routines with daily check-ins, weekly reviews, and monthly business reviews.
Moniepoint is Africa's all-in-one financial ecosystem, empowering businesses and their customers with seamless payment, banking, credit, and management tools. Ranked in 2024 by the Financial Times as Africa's fastest growing fintech, it is trusted by over 10 million business and individual accounts and processes billions of Naira in transactions monthly.
Lead and inspire a team of Functional Assessors and Site Coordinators to meet volume, quality, and customer service targets.
Coach and mentor team members to foster professional growth and high performance.
Collaborate with stakeholders to resolve quality issues and enhance service delivery.
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills, and health & wellbeing services. They are a trusted partner to government and industry, delivering services that create positive social impact and transform lives.
Lead customer onboarding and connect Jira and GitHub for each customer's first study.
Run the ongoing account rhythm: monthly capitalization updates and annual filing deadlines.
Own renewals and find expansion opportunities, bringing customer feedback to the product team.
Neo.Tax is an AI-driven platform that automates the R&D tax credit and software capitalization for modern software companies. You’ll join a small team early and shape how we do customer success, with direct access to leadership and the product team.
Own the first 45 days of every new customer, delivering a repeatable launch process from signature to adoption.
Configure accounts, run kickoff and hands-on training, and drive crews to first completed workflow.
Chase blockers with CS and Product, then hand off to the CSM with every exit criterion closed.
Bobyard uses computer vision and NLP to automate construction takeoffs and estimates, so contractors bid faster and win more. The company has raised a $35M Series A led by 8VC and is growing fast.