Establish and grow Panopto's customer marketing function, building scalable programs that turn customer success into compelling proof and drive retention and expansion.
Own customer storytelling and advocacy, sourcing case studies, testimonials, video stories, and quantified outcomes to support marketing and sales.
Partner with cross-functional teams across Product Marketing, Customer Success, Sales, and Marketing Ops to deliver lifecycle campaigns, reference programs, and measurable customer engagement.
Panopto is a video knowledge management platform that helps businesses and universities improve training, teaching, and knowledge sharing. The company is a remote-first, global team with over 1,600 institutional customers, 11 million end users, and offices in Pittsburgh, London, Hong Kong, Singapore, and Sydney.
Drive customer health and retention by developing situational awareness and standardized best practices across the lifecycle.
Implement and manage customer success software like Salesforce and Gainsight to optimize operations.
Define KPIs and dashboards to proactively manage retention, expansion, and customer risk.
SOCi is the leader in AI-powered marketing solutions for multi-location businesses, automating local marketing with an AI digital workforce. Trusted by nearly 1,000 top brands, SOCi has a fast-paced, collaborative culture with a global remote team.
Own customer lifecycle programs across onboarding, adoption, retention, renewal, and expansion.
Create signal-based campaigns and enablement toolkits that increase engagement, reduce churn, and drive upsell/cross-sell.
Partner with Customer Success, Sales, Product Marketing, Revenue Operations, and Marketing to deliver measurable results.
Horizon3 is a remote cybersecurity company whose NodeZero platform autonomously pentests networks for exploitable attack vectors. It is a team of former special ops cyber operators and engineers focused on collaboration, ownership, and results.
Own the strategy, roadmap, and calendar for digital customer success programs across the entire lifecycle.
Design and build automated journeys in Gainsight, including email campaigns and in-app messages.
Analyze engagement data to identify gaps, report performance, and deliver recommendations to leadership.
6sense is an industry-leading technology company that helps organizations multiply growth, retention, and efficiency through AI-powered insights. Its culture emphasizes passion, purpose, and belonging, with employees encouraged to take risks, own outcomes, and create value for customers.
Own the customer proof engine end to end, from story sourcing through legal approval to publication.
Drive Customer Advisory Boards and post-sale on-site programs that turn customers into advocates.
Deploy proof into demand and measure behavior change within strategic accounts.
Jasper is a marketing agents platform that helps enterprises orchestrate AI agents to execute marketing work at scale. Founded in 2021, Jasper has team members across the U.S., Australia, and France, and is trusted by hundreds of enterprises including nearly 20% of the Fortune 500.
Build and project manage lifecycle programs across onboarding, adoption, optimization, renewal, advocacy, and re-engagement.
Map customer journeys and translate them into campaigns, workflows, and customer experiences.
Create marketing content such as emails, landing pages, webinars, and advertisements, and analyze results with tools like Tableau and PowerBI.
Veeam is the Data and AI Trust Company, helping organizations ensure their data and AI are fully understood, secured, and resilient. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers and fosters a culture of growth, learning, and making a real impact.
Lead and scale a commercial customer success organization supporting secure software deployment.
Own the end-to-end customer journey, from onboarding and implementation to security authorization and renewals.
Partner with Sales, Engineering, Security, and Finance to drive retention, expansion, and customer outcomes.
The company provides secure software deployment solutions for government and regulated environments. It is a growing technology organization focused on mission-critical customer success and national security.
Own the rate at which new subscribers engage with Customer Success and build demand generation against an installed base.
Lead a team running prioritized outreach on stalled customers, owning trial-to-implementation handoff and lifecycle expansion.
Instrument every play with hold-out groups and kill dates, building the activation scorecard and enablement curriculum.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs and SMBs to build, automate and scale their operations. With over 2,000 team members across 10+ countries, HighLevel is a global, remote-first organization built for speed and ownership.
Manage customer health and retention, developing strategies to save at-risk accounts and ensure satisfaction.
Lead customer expansion and margin opportunities by coordinating internal teams for smooth, on-time transitions.
Perform retention risk and off-boarding activities while acting as a bridge between customers and operations.
RoadRunner accelerates the road to Zero Waste by using technology and data to modernize waste and recycling operations. Since 2014, we've helped thousands of locations save 10-20% on waste bills, and our people-first culture is recognized by awards and positive employee reviews.
Develop the strategy for and optimize self-service customer lifecycle programs to drive onboarding, product adoption, and retention.
Build in-app customer lifecycle strategies with cross-functional partners, launching communications to grow product adoption.
Analyze program performance and customer engagement, making data-driven adjustments to optimize outcomes.
Sprout Social is a global leader in social media management and analytics software, providing an intuitive platform for publishing, engagement, customer care, and AI-powered business intelligence. Founded in 2010 and headquartered in Chicago, the company has a hybrid team of 1,400 people across the globe with offices in Seattle, Dublin, and Poland, fostering a culture of openness, empowerment, and fun.
Lead global customer delivery: onboarding, CSM, and 24/7 coverage across US and India.
Own early-lifecycle retention, ensuring customers succeed through their first quarter and beyond.
Drive efficiency with data and AI on a flat headcount, improving outcomes without added resources.
HighLevel is an AI-powered business operating system that helps agencies, entrepreneurs and SMBs build, automate and scale their businesses, supporting over 1 million businesses in 150+ countries. With over 2,000 team members across 10+ countries, HighLevel is a global remote-first organization built for speed, ownership, and innovation.
Plan and execute customer campaigns for product launches and adoption.
Own customer advocacy, Innovation Council, webinars, and customer newsletter.
Partner with Lifecycle Marketing, Product Marketing, and GTM to drive engagement.
Absorb Software is a global AI-driven learning platform provider, helping organizations unlock workforce potential through its Strategic Learning Systems approach. Trusted by over 3,300 organizations and 34 million users, Absorb fosters a caring, collaborative culture focused on innovation and continuous learning.
Lead complex projects across marketing, copywriting, automation, and operations for a fast-growing coaching company.
Build and maintain detailed project plans, timelines, and dependencies using Asana or similar tools.
Drive revenue-generating launches involving webinars, sales funnels, email campaigns, and live events.
This is a recruiting agency that helps companies scale and transform, with 20+ years experience in SaaS and Hi-Tech. They work with 100+ companies and are a hiring, business development, and growth partner.
Own governance and scaling of the customer enablement content library, auditing what exists and setting standards.
Build repeatable frameworks for content creation, review, versioning, and retirement across teams.
Partner with CSMs, Product, Sales, and Marketing to align customer-facing content with the customer journey.
Datarails is a global, AI-powered FinanceOS company helping finance teams transform the way they work. With approximately 350 employees worldwide, we're building the next generation of finance technology where innovation, collaboration, and customer success go hand in hand.
Own the CRM campaign calendar across email and SMS, from strategy and planning to execution and optimization.
Develop targeted lifecycle campaigns, A/B tests, and performance analyses to drive bookings, traffic, and membership growth.
Partner cross-functionally with brand, operations, and franchise teams to align messaging and support rapid-response communications.
CircusTrix is the leading U.S. indoor active entertainment company, operating 270+ parks. At Sky Zone, the culture empowers builders, problem-solvers, and lifelong learners to explore bold ideas and make an impact.
Build and operate a 1:many, lifecycle-driven Success-at-Scale program to help customers capture full value from Ketch products.
Use behavior and usage signals to trigger playbooks, business reviews, and email journeys that reduce churn risk and drive expansion.
Act as the primary contact for escalations, run health checks and trainings, and deliver one-to-many content like webinars.
Ketch provides a data permissioning platform that helps brands responsibly collect, control, and activate compliant data across their enterprise. We're a 65-person, Series B company backed by top-tier investors, with a passionate and close-knit team.
Lead end-to-end planning and execution for Tier 1 and Tier 2 product launches and strategic market activations.
Orchestrate cross-functional teams across Product Marketing, Product Management, Brand, Communications, Sales Enablement, and more.
Drive executive readiness reviews, manage risks, and lead launch-day command center activities.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, data, and workflows. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent are unstoppable together.
Lead, coach, and develop a team of Customer Success Managers supporting scaled customers.
Own the digital Customer Success strategy, including 1:many programs like office hours, town halls, and email campaigns.
Drive retention, renewals, and growth for the scaled portfolio while using data to improve engagement.
Radicle Health is a collection of human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. The company fosters a culture of meaningful work, genuine care, and professional growth, where employees are free to show up as their full selves.
Own the owner lifecycle marketing program end-to-end, from strategy and journey building to platform execution and performance.
Lead the migration of owner communications to Customer.io and map tailored journeys for Core, Plus, and Pro owner segments.
Drive qualified lead conversion and six-month owner retention through analytics, A/B testing, and cross-functional partnership.
Evolve is a vacation rental platform on a mission to make vacation rental easy for everyone. With a high-performing, customer-obsessed team, the company fosters a culture of curiosity, communication, and accountability.