Senior Customer Marketing Manager

Role Overview:

• We're seeking a strategic and hands-on Senior Customer Marketing Manager to establish our customer marketing function.
• You'll build repeatable programs that turn customer success into compelling proof and strengthen engagement.

Responsibilities:

• Develop and scale customer marketing strategy, including advocacy, storytelling, references, and lifecycle campaigns.
• Create case studies, testimonials, videos, and quantified narratives that serve marketing and sales.
• Collaborate with Product Marketing, Customer Success, Account Management, and Sales to align priorities.

Qualifications:

• 5+ years of B2B SaaS marketing, including 3+ years in customer marketing, advocacy, or lifecycle marketing.
• Exceptional writing and interviewing skills with a portfolio of customer stories.
• Experience establishing or scaling customer marketing programs with limited existing infrastructure.

Benefits:

• Competitive base pay and bonus eligibility.
• Health insurance, flexible spending accounts, retirement savings plans, and life/disability insurance.
• Paid and unpaid time away programs, plus a remote-first culture.