Director of Customer Advocacy

About the Role:

• Build a customer advocacy and community function from the ground up at a Series B healthcare AI company.
• Turn customer outcomes into stories, references, and relationships that support growth across the business.

What You'll Do:

• Build a Customer Advisory Board, including member recruitment, program design, and initial engagements.
• Establish a customer reference program and a cadence for case studies, testimonials, and video content.
• Create a customer speaker program and integrate proof points into website, sales materials, ABM, and executive communications.

What We're Looking For:

• Seven to ten years of experience in B2B customer marketing, advocacy, or product marketing.
• Experience building advocacy or reference programs from zero to one, including a Customer Advisory Board.
• Background in high-growth B2B, ideally healthcare or regulated industry, with executive-level customer relationships.

Compensation & Benefits:

• Salary range: $180,000 to $200,000 USD annually.
• Remote within the United States, with San Francisco as primary location; visa sponsorship available.