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About the Role:
- Report to the CEO and lead global customer success strategy.
- Own retention, adoption, and expansion revenue.
Key Responsibilities:
- Build customer health scoring and at-risk account plans.
- Deliver training programs and pass expansion leads to Sales.
- Lead and scale a small customer success team.
Who You Are:
- Experienced B2B SaaS CS leader with a track record of reducing churn.
- Data-driven, hands-on, and comfortable partnering with Sales.
Compensation:
- Base salary of $170,000 plus bonus and equity.
- Remote work with ~25% travel.
SimpleTrials
SimpleTrials provides a configurable CTMS and eTMF platform for clinical trial teams worldwide. They are a growth-stage SaaS company with double-digit growth, a committed team, and customers across the US, Europe, and APAC.