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About the Role:
- Lead the post-sales organization, owning retention, renewals, customer satisfaction, and enablement.
- Define the post-sales strategy, including coverage model, segmentation, and service offerings.
- Build and lead the Customer Success and Support team, setting metrics and driving execution.
Responsibilities:
- Own gross and net dollar retention targets, managing the renewal cycle from risk identification to close.
- Lead the global support function, ensuring SLA attainment and resolving escalations.
- Drive customer satisfaction through feedback channels and referenceable accounts.
Requirements:
- 10+ years in customer success/support leadership, with 5+ years at high-growth B2B SaaS.
- Experience owning retention targets and driving renewals.
- Background in data, cloud, or AI platforms and building scalable post-sales operations.
Benefits and Perks:
- Employee health insurance
- Competitive compensation
- Opportunity to shape the platform and own projects end-to-end
Prophecy
Prophecy is a leader in AI-native data preparation and analysis, helping enterprises turn data chaos into reliable insights. The company is a high-growth B2B SaaS startup with a focus on the AI data lifecycle, and fosters a culture of innovation and inclusion.