Director, Customer Success

Role Overview:

• You will lead and develop a team of Customer Success Managers, shaping strategy and commercial approach for a diverse enterprise portfolio.
• The role combines executive relationship management, retention, expansion, and hands-on commercial leadership.

Key Responsibilities:

• Own renewal and expansion strategy, with accountability for retention, growth, and forecasting.
• Coach team members on commercial strategy, executive engagement, and value selling.
• Partner with Sales, Product, and Engineering to remove customer obstacles and influence business priorities.

Requirements:

• 8+ years of experience in Enterprise Customer Success or Strategic Account Management in a SaaS environment.
• Proven ability to lead teams, negotiate complex renewals, and build VP-level relationships.
• Strong interest in using AI to improve customer success workflows and productivity.

Benefits:

• Comprehensive medical, dental, and vision coverage with 90% premium covered.
• Flexible PTO, 9 holidays, and paid parental leave.
• 401(k) matching, professional development reimbursement, and wellness fund.