An experienced Customer Success Manager to drive retention and growth within our strategic enterprise customer base.
Proven track record in SaaS customer expansion and renewal processes with large-scale enterprise accounts.

What you'll be doing:

Oversee customer onboarding, post-launch reviews, quarterly business reviews, and executive check-ins.
Work closely with Enterprise customers to understand their business objectives and create a tailored success plan.
Provide guidance on adopting and maximizing usage of our solutions, focusing on long-term retention and expansion.

What you'll need to be successful:

Minimum 2 years in Customer Success, Renewal Management, or Account Management with enterprise SaaS focus.
High EQ, ability to manage multiple stakeholder relationships, and experience with HubSpot or Salesforce.
Comfortable analyzing large data sets to identify trends and lead-indicators for customer health.

Benefits and Perks:

Adventure travel stipend of $1,000 annually to recharge and explore.
Remote, work-from-anywhere culture with flexible PTO.
World-class health benefits including health, vision, dental, HSA/FSA, and mental health support, plus stock options and 401(k) matching.

Aiwyn

Aiwyn is the first complete platform for modern accounting firms, backed by top-tier investors like Bessemer, KKR, and Revolution. We are one of the fastest-growing scale-up SaaS companies, building category-defining technology with world-class people, processes, and products.

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