Customer Success Manager - Enterprise (Maternity Cover)

Role:

• You own retention across a portfolio of complex, multi-stakeholder enterprise accounts.
• Primary focus is on relationship building, solution embeddedness, and ensuring customer business outcomes.

Responsibilities:

• Manage renewals and collaborate with Account Managers on QBRs and retention plans.
• Drive adoption through onboarding, training, and best practices to maximize ROI.
• Orchestrate account team (Onboarding, Account Management, Professional Services) for seamless experience.

Skills & Experience:

• 3+ years in customer-facing SaaS role, with enterprise account management experience.
• Strong communication, social media understanding, and CRM tool proficiency (Salesforce, Gainsight).
• Proactive, commercially minded approach with strategic account planning ability.

Benefits:

• Comprehensive package including pension, life assurance, healthcare cash plan, dental insurance, gym subsidy.
• Additional perks like cycle to work, discounted dining, virtual GP, and employee assistance program.
• Global charitable giving program and BenefitHub retail discounts.