Enterprise Customer Success Manager

Responsibilities:

• Build and maintain strong relationships with enterprise customers as primary post-sale contact.
• Drive product utilization by aligning capabilities with customer goals and delivering training.
• Own renewals, monitor health metrics, and identify upsell and cross-sell opportunities.

Requirements:

• 5+ years in B2B Customer Success with proven track record in adoption, retention, and expansion.
• Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes.
• Experience with HubSpot, ChurnZero, or similar CS platforms, and customer health metrics.

Benefits:

• High-quality health benefits and 401(k) with employer match.
• Unlimited paid time off and company-issued laptop (choice of Mac or PC).
• Professional development budget and career growth opportunities.