Develop and execute customer success strategies to enhance satisfaction, onboarding, retention, and revenue growth.
Collaborate with cross-functional teams to align customer success initiatives with overall business objectives.
Act as a key advocate for customers within the organization.

Customer Retention and Growth:

Implement strategies to improve customer retention rates and address factors contributing to churn.
Own the full commercial lifecycle post-onboarding including renewals, upsells, and cross-sells.
Collaborate with sales and marketing teams to develop strategies for customer expansion.

Performance Metrics and Reporting:

Monitor customer health and performance metrics to identify opportunities and risks.
Deliver quarterly business reviews and provide actionable insights to customers and internal stakeholders.
Utilize data-driven insights for continuous improvement and innovation.

Certn

Certn changes how trust works through the world's easiest background check. They've raised $127M+, earned Deloitte Fast 50 recognition, and are a remote-first company with a high-performance edge and a strict no-jerk policy.

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