Source Job

• Own and grow relationships across strategic enterprise customers, driving adoption and ensuring operational success.
• Lead Quarterly Business Reviews, identify risks early, and drive clear action plans to improve outcomes.
• Partner closely with Sales, Support, Product, and Operations to deliver a seamless customer experience and drive long-term success.

Avive Solutions, Inc. is a growth stage Automated External Defibrillator (AED) company with a connected response system that is rapidly gaining market share. We are a mission-driven team saving lives, operating as a dynamic organization that builds elegant, creative solutions to complex problems.

• Lead Customer Success projects and team development, ensuring effective delivery of objectives and outcomes.
• Define, implement, and continuously improve customer lifecycle processes and engagement touchpoints.
• Manage key customer relationships, drive product adoption, and act as escalation point for complex situations.

Everway creates technology that helps everyone understand and be understood, building a more neuroinclusive world. With over 800 employees across North America, UK, Europe, Australia, and New Zealand, they offer a purposeful, fast-moving career with a culture that values curiosity, courage, and commitment.

• Act as a trusted advisor to Sales, Marketing, and Operations leaders within enterprise customers.
• Manage a $5M+ book of business, ensuring high customer retention, expansion, and advocacy.
• Own the customer lifecycle from onboarding to adoption, renewals, and growth.

Backstory is an AI answers platform for sales teams that trains AI on billions of sales interactions to help sales leaders get trusted answers and drive revenue. Backed by top investors like Andreessen Horowitz and ICONIQ Capital, the company is listed in the Inc. 5000 and recognized by Gartner and Forrester, fostering a data-driven and collaborative culture.

• Own a portfolio of top tier accounts, driving retention (GRR) and growth (NRR) through strategic account management.
• Articulate business value and build forward-looking account strategies to identify risks and expansion opportunities.
• Use AI-generated signals to prioritize work and travel approximately 20% of the time for customer meetings.

ClickTime is a recognized leader in time management software, serving thousands of enterprises, nonprofits, and governments worldwide. The company is bootstrapped, profitable, and has tracked over $210 billion worth of employee time, with a remote team across the United States.

• Lead and develop a high-performing Customer Success team through coaching and accountability.
• Own customer outcomes at scale, driving retention, adoption, and growth across a large portfolio.
• Drive performance through metrics, operating cadence, and cross-functional collaboration.

First Due provides end-to-end software solutions for fire and EMS agencies to improve safety and operations. The company fosters a culture of accountability and continuous improvement, with a fully remote team and a comprehensive benefits package.

• Own and manage the customer relationship for global strategic accounts, driving value and adoption throughout the lifecycle.
• Develop and execute strategic Success Plans aligned with customer business outcomes and facilitate Executive Business Reviews.
• Partner with sales and support teams to ensure retention, reduce churn, and identify growth opportunities.

Quest Software helps organizations manage and secure their Microsoft environments and leverage data effectively through AI and data solutions. With over 45,000 companies including 90% of the Fortune 500 trusting Quest, they offer a global, inclusive work environment with competitive benefits and professional growth opportunities.

• Own the full customer lifecycle for enterprise restaurant groups, from onboarding to long-term expansion.
• Serve as a business consultant by analyzing performance data, shaping marketing strategy, and leading executive business reviews.
• Drive retention and growth by proactively managing account health, identifying expansion opportunities, and leading upsell negotiations.

Owner is an AI-native system that helps local business owners succeed, starting with restaurants. The company has a team in the low hundreds with top talent from companies like Shopify and DoorDash, and is a remote-first, global organization.

• Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
• Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
• Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.

Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.

• Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
• Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
• Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

• Manage a mid-market portfolio of accounts, driving customer retention and growth through proactive engagement.
• Serve as a trusted advisor, guiding customers through onboarding, product adoption, and renewal to maximize value.
• Collaborate with sales and cross-functional teams to identify upsell opportunities and resolve issues.

Nearmap provides aerial imagery, AI-driven analytics, and geospatial tools to help plan, build, insure, and govern the built environment. They cultivate an inclusive, supportive culture and value moving fast and working smart.

• Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
• Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
• Ensure seamless experiences across all stages of the customer journey.

Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.

• Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and accountability.
• Own team-level renewal, retention, and expansion metrics while maintaining visibility into the book of business.
• Serve as an escalation point for complex customer situations and coach CSMs on navigating enterprise relationships.

LogicGate provides an AI-powered GRC platform that helps enterprises manage governance, risk, and compliance. Recognized as a leader in the GRC market, the company fosters a culture of empowerment, inclusivity, and continuous growth through employee resource groups and community giving.

• Lead all post-sales activities for enterprise customers, guiding them through onboarding, implementation, and renewals.
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business.
• Manage 40 enterprise customers and provide expert advice on security best practices and compliance standards.

Vanta helps businesses earn and prove trust through continuous security monitoring and compliance automation. The company has a kind and talented team, with many employees succeeding without prior security experience.

• Lead, coach, and develop Customer Success Managers and Analysts to maximize retention and team performance.
• Own gross dollar retention by managing customer health, success plans, and interventions across the entire book.
• Partner with Sales on expansion opportunities and act as the voice of the customer within the company.

Amperon is where energy data meets AI, providing forecasting for the energy transition. With offices in Texas and a remote-first culture, the company has a compact team of smart, genuinely nice individuals passionate about data science and energy.

• Drive post-sales transformation and build C-level relationships to deliver business outcomes.
• Collaborate with Account Executives and internal teams to create integrated strategies and mitigate risks.
• Guide the Customer Success team to meet KPIs like adoption, renewals, and customer satisfaction.

ServiceNow is a global market leader providing an AI-enhanced cloud platform that connects people, systems, and processes to over 8,100 customers, including 85% of the Fortune 500. They foster a culture of innovation and collaboration, focusing on making the world work better for everyone.

• Serve as the primary owner of customer relationships post-implementation, driving retention and satisfaction through strategic partnership and proactive service management.
• Oversee service delivery against SLAs and KPIs, coordinate escalations, and identify expansion opportunities in partnership with Sales.
• Track customer health and success metrics, leveraging data to drive continuous improvement and scalable processes.

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators, helping customers maximize revenue and streamline operations. The company is trusted by over 150 leading companies globally and focuses on innovation and customer success.

• Serve as the primary point of contact for an assigned portfolio of customers, building trusted, multi-level relationships.
• Lead customer onboarding to ensure successful implementation, clear expectations, and early value realization.
• Drive product adoption and ongoing engagement aligned to customer goals and business outcomes.

Kodiak Solutions transforms the healthcare industry through technology-driven solutions specializing in finance, unclaimed property, risk management, and revenue cycle management. They are a growth-oriented company building their Customer Success function.

• Manage strategic client relationships across ownership groups to drive long-term value.
• Lead business reviews and ensure client health scoring to mitigate risk and identify growth opportunities.
• Own retention and net revenue retention targets, collaborating cross-functionally.

Fetch provides package management solutions for multifamily properties, enhancing resident experience. They are a remote-first company with a focus on innovation and customer success.

• Own a portfolio of 12-15 complex B2B accounts ($100K-$300K ARR) and lead executive onboarding to align stakeholders on goals.
• Build deep relationships with executive sponsors, drive product adoption, and progress expansion opportunities with Account Executives.
• Use customer data for high-impact QBRs and act as a trusted advisor to deliver measurable business value.

Clutch is a revolutionary vertical SaaS company backed by Andreessen Horowitz that empowers Credit Unions to become FinTech lenders. With a team of 10+ in Customer Success, the culture is high-trust, high-accountability, and values progress over perfection.

• Retain and grow client relationships by monitoring satisfaction, identifying upsell opportunities, and ensuring renewals through demonstrated ROI.
• Guide new clients through successful onboarding and implementation, tailoring strategies to meet their unique needs.
• Serve as the primary point of contact for a portfolio of clients, fostering long-term relationships and driving product adoption.

DeepJudge is the intelligence layer for legal work, providing enterprise search and AI infrastructure to unlock institutional knowledge for legal teams. Backed by a $42.2M Series A led by Felicis with support from Coatue, the company is headquartered in Switzerland with a growing team across North America and Europe, trusted by leading law firms and Fortune 500 teams.