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What You Get to Do in This Role:
- Drive post-sales success by aligning ServiceNow offerings to customer goals.
- Collaborate strategically with Account Executives to execute integrated strategies.
- Mitigate risks and drive value by proactively addressing challenges.
Focus on Key Performance Indicators:
- Guide the Customer Success team to meet adoption, technical health, and renewal KPIs.
- Foster strategic alignment with ServiceNow leaders and incorporate customer feedback.
- Advocate for innovation and continuous learning to achieve long-term goals.
Set Success Metrics and Milestones:
- Establish clear success metrics with customers and review progress regularly.
- Refine business transformation plans to ensure milestones are met.
ServiceNow
ServiceNow is a global market leader providing an AI-enhanced cloud platform that connects people, systems, and processes to over 8,100 customers, including 85% of the Fortune 500. They foster a culture of innovation and collaboration, focusing on making the world work better for everyone.