Principal Customer Success Executive Telco and Media

Key Responsibilities:

• Drive post-sales transformation by aligning ServiceNow capabilities to documented business outcomes and multi-year roadmaps.
• Build and sustain deep trust with C-suite and VP-level stakeholders, acting as the primary CEG executive relationship holder.
• Accelerate platform adoption and value realization by defining and executing AI and platform adoption plans.

Qualifications:

• 10+ years in enterprise technology, management consulting, or senior client-facing roles focused on technology-enabled business transformation.
• Demonstrated ServiceNow platform experience or deep expertise in an equivalent enterprise platform.
• Pre- and post-sales experience with the ability to drive adoption, renewal, and expansion across the full customer lifecycle.

Additional Information:

• Work personas include flexible and remote options for this role based in the Americas region.
• ServiceNow is an equal opportunity employer committed to diversity and inclusion.
• All employment is contingent upon ServiceNow obtaining any required export license or approval.