Sr Customer Success Manager
Remote regions
North AmericaBenefits
Unlimited PTO
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Customer Management:
- Oversee customer engagement and outcomes for assigned portfolio.
- Leverage Success Plays and create new ones.
- Ensure customers are technically healthy and on latest product version.
Team Collaboration:
- Guide ServiceNow teams to address customer issues.
- Oversee projects identified by leaders.
- Resolve escalated clients using company-wide resources.
Qualifications:
- Minimum 7 years related experience or equivalent.
- Experience integrating AI into work processes.
- Comfort running projects independently and solving complex issues.
Servicenow
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. They foster an AI-native culture with a focus on collaboration and innovation.